Dr.Web Customer Support Center has collected questions often asked by users of Dr.Web Anti-viruses. We hope they will help you understand how Dr.Web Anti-virus operates in your computer. The answer to Your question may already be here!

Dr.Web ANTI-VIRUS FOR WINDOWS MOBILE — NEW!!! Dr.Web anti-virus for Windows Mobile Why is this product free / How do I try this product / What does Dr.Web for Windows Mobile protect from / More... Dr.Web ANTI-SPAM FOR WINDOWS Dr.Web Anti-spam How to enable filtering for spam / Demo-version with anti-spam for registered customers \ How to add addresses to Whitelists\Blacklists / More... DR.WЕB ANTI-VIRUS FOR WINDOWS Key file. License term How to replace demo key file with license key file / What is "e-license" / Beginning and end of the license term / How to update the version of the anti-virus / I cannot unpack the archive with the license key file / More... Demo Versions Restrictions of demo versions / How to receive demo key file / Terms of demo versions / Support of users of demo versions / More... Program Components Icons in the system tray / What is scanner and how to launch it / What is SpIDerGuard and how to disable it / How does SpIDerMail functions / More...

REGISTRATION / LICENSING / RENEWAL / MIGRATION/ Registration How to register Dr.Web serial number if there is not connection with the Internet / How to register Dr.Web serial number if Dr.Web Anti-virus is not installed on a computer \ More... Licensing Licensing of Dr.Web products / More... Renewing licenses How to renew a license / Discounts for renewal / When should I renew the license / How to renew online / More.. . "Change for the green!" - special migration program to Dr.Web Terms of migration program / Discounts of migration program / More... UPDATING Dr.Web ANTI-VIRUS FOR WINDOWS Upgrading anti-virus and updating virus databases What is the difference of Dr.Web virus database from other av-programs / Number of entries in Dr.Web virus database / How do the programs update / More... Extended bases Enabling/Disabling detection of malicious and unsolicited programs / More...

USEFUL INFORMATION Myths About Dr.Web Anti-Viruses There is a myth that Dr.Web Anti-virus... Classification Of Virus Names By Doctor Web, Ltd. "HLL." - viruses / Macro-viruses for MS Office / Trojan Horses / Script viruses / More... Types Of Viruses Modifications / Mail worms / Virus code (signature) / Polymorphic viruses / Types of viruses / More... Malicious Programs DoS-attacks / Zombies / Scamming / Sniffing / Spoofing / Trojan horses / Phishing / More... Unwanted programs Applets / Pop-ups / Dialers / Remote administration utilities / Vulnerabilities / Spybots / More...

	Support
F.A.Q. - common F.A.Q. - Unix Ask for support Online virus check Send a virus Beta testing

	Important news
18.06 Signature database drw44437.vdb (drw433ab.vdb) re-released 10.06 Doctor Web, Ltd. releases SpIDer Mail 4.44.2. 27.05 The new version of Dr.Web for Windows anti-virus scanner released 23.05 Signature database drw44401.vdb, drw44433.vdb, drw44436.vdb (drw433a7.vdb, drw433aa.vdb) re-released 14.05 Signature database drw44438.vdb (drw433ac.vdb) re-released

	My five cents
What is the screen size of your monitor? 12'' 14'' 15'' 17'' 19'' more than 19'' other