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Dr.Web FOR WINDOWS - FREQUENTLY ASKED QUESTIONS

Dr.Web Customer Support Center has collected questions often asked by users of Dr.Web Anti-viruses. We hope they will help you understand how Dr.Web Anti-virus operates in your computer. The answer to Your question may already be here!
Dr.Web ANTI-VIRUS FOR WINDOWS MOBILE — NEW!!!

Dr.Web anti-virus for Windows Mobile
Why is this product free / How do I try this product / What does Dr.Web for Windows Mobile protect from / More...

Dr.Web ANTI-SPAM FOR WINDOWS

Dr.Web Anti-spam
How to enable filtering for spam / Demo-version with anti-spam for registered customers \ How to add addresses to Whitelists\Blacklists / More...

DR.WЕB ANTI-VIRUS FOR WINDOWS

Key file. License term
How to replace demo key file with license key file / What is "e-license" / Beginning and end of the license term / How to update the version of the anti-virus / I cannot unpack the archive with the license key file / More...

Demo Versions
Restrictions of demo versions / How to receive demo key file / Terms of demo versions / Support of users of demo versions / More...

Program Components
Icons in the system tray / What is scanner and how to launch it / What is SpIDerGuard and how to disable it / How does SpIDerMail functions / More...

REGISTRATION / LICENSING / RENEWAL / MIGRATION/

Registration
How to register Dr.Web serial number if there is not connection with the Internet / How to register Dr.Web serial number if Dr.Web Anti-virus is not installed on a computer \ More...

Licensing
Licensing of Dr.Web products / More...

Renewing licenses
How to renew a license / Discounts for renewal / When should I renew the license / How to renew online / More..

. "Change for the green!" - special migration program to Dr.Web
Terms of migration program / Discounts of migration program / More...

UPDATING Dr.Web ANTI-VIRUS FOR WINDOWS

Upgrading anti-virus and updating virus databases
What is the difference of Dr.Web virus database from other av-programs / Number of entries in Dr.Web virus database / How do the programs update / More...

Extended bases
Enabling/Disabling detection of malicious and unsolicited programs / More...

USEFUL INFORMATION

Myths About Dr.Web Anti-Viruses
There is a myth that Dr.Web Anti-virus...

Classification Of Virus Names By Doctor Web, Ltd.
"HLL." - viruses / Macro-viruses for MS Office / Trojan Horses / Script viruses / More...

Types Of Viruses
Modifications / Mail worms / Virus code (signature) / Polymorphic viruses / Types of viruses / More...

Malicious Programs
DoS-attacks / Zombies / Scamming / Sniffing / Spoofing / Trojan horses / Phishing / More...

Unwanted programs
Applets / Pop-ups / Dialers / Remote administration utilities / Vulnerabilities / Spybots / More...

 

   Support


  Important news
 
18.06 Signature database drw44437.vdb (drw433ab.vdb) re-released

10.06 Doctor Web, Ltd. releases SpIDer Mail 4.44.2.

27.05 The new version of Dr.Web for Windows anti-virus scanner released

23.05 Signature database drw44401.vdb, drw44433.vdb, drw44436.vdb (drw433a7.vdb, drw433aa.vdb) re-released

14.05 Signature database drw44438.vdb (drw433ac.vdb) re-released


   My five cents
 
What is the screen size of your monitor?

12''
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more than 19''
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Doctor Web, Ltd. © 2008 Doctor Web, Ltd. - a Russian company developing and distributing Dr.Web® Anti-virus solutions.
Our customers can be found among home users from all regions of the world and in large enterprises, small companies and nationwide corporations. We thank all of them for support and long-term devotion to our product. State certificates and awards received by the Dr.Web Anti-virus, as well as the geography of our users are the best evidence of exceptional trust to the products created by the talented Russian programmers.