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To configure tracking, do the following:

  1. Find the DrWebSupportBot account in Telegram or follow the link https://telegram.me/DrWebSupportBot.
  2. In the bot's main menu, select "Connect to Dr.Web account". In this step, the bot will request an authorisation code that will link your Doctor Web account with your Telegram account.
  3. Go to the page https://www.drweb.com/user/profile/authenticator/?lng=en to get the authorisation code and copy it.
  4. Send the acquired code in a message to the bot.

Done—now you will receive notifications on all ticket status changes in the form of a bot notification.
This option is available only for those tickets that were created after the authorisation code was entered.

You can unlink your account from the bot on your own by clicking on the "Disconnect from Dr.Web account" button in the bot's menu.

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The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
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Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

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