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To configure tracking, do the following:

  1. Find the DrWebSupportBot account in Telegram or follow the link
  2. In the bot's main menu, select "Connect to Dr.Web account". In this step, the bot will request an authorisation code that will link your Doctor Web account with your Telegram account.
  3. Go to the page to get the authorisation code and copy it.
  4. Send the acquired code in a message to the bot.

Done—now you will receive notifications on all ticket status changes in the form of a bot notification.
This option is available only for those tickets that were created after the authorisation code was entered.

You can unlink your account from the bot on your own by clicking on the "Disconnect from Dr.Web account" button in the bot's menu.


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