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If your customer has a valid commercial Dr.Web license and at the moment of infection the system was protected with Dr.Web Security Space or Dr.Web Anti-virus (version 9+), or Dr.Web Enterprise Security Suite (version 6+), file a request for decryption at https://support.drweb.com/new/free_unlocker/?keyno=&for_decode=1.

Attach to your request the power of attorney that entitles you to represent the interests of the customer, as well as documents confirming that your customer is the legal owner of this license (a photo or a scanned copy of the license certificate, the payment receipt, an email from the online store or other confirming documents).

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The Russian developer of Dr.Web anti-viruses

Doctor Web has been developing anti-virus software since 1992

Dr.Web is trusted by users around the world in 200+ countries

The company has delivered an anti-virus as a service since 2007

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© Doctor Web
2003 — 2019

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125040