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Unfortunately, the probability of successfully decrypting your files is only 10%. Find out more at https://antifraud.drweb.com/encryption_trojs. We can only tell you for sure after you provide our technical support engineers with several samples of the encrypted files.
We can only tell you for sure after you provide our technical support engineers with several samples of the encrypted files. Unfortunately, the probability of successfully decrypting your files is only 10%. Find out more at https://antifraud.drweb.com/encryption_trojs/.
If at the moment of infection you had a valid commercial Dr.Web license and installed Dr.Web Security Space or Dr.Web Anti-virus for Windows (version 9+), or Dr.Web Enterprise Security Suite (version 6+), you are entitled to free decryption, if it is possible. You are welcome to file a request at https://support.drweb.com/new/free_unlocker/?keyno=&for_decode=1.
If your files are among those lucky 10% that can be decrypted, we'd like your data to stay secure from encryption ransomware in the future.
The proactive protection technologies for detecting and neutralising the latest and yet unknown threats, including encryption ransomware, are available in both products. However, the Data Loss Prevention module, which creates backups of files that are important to you and protects them, is only available in Dr.Web Security Space. That's why we recommend that you purchase a Dr.Web Security Space license. It costs just 10% more.
If your customer has a valid commercial Dr.Web license and at the moment of infection the system was protected with Dr.Web Security Space or Dr.Web Anti-virus (version 9+), or Dr.Web Enterprise Security Suite (version 6+), file a request for decryption at https://support.drweb.com/new/free_unlocker/?keyno=&for_decode=1.
Attach to your request the power of attorney that entitles you to represent the interests of the customer, as well as documents confirming that your customer is the legal owner of this license (a photo or a scanned copy of the license certificate, the payment receipt, an email from the online store or other confirming documents).
A new serial number will be sent to the email address you specified when you registered the serial number.
IMPORTANT! If you no longer use this email address, contact Doctor Web's Technical Support Service to replace your license.
If your license has been blocked because of piracy, it means that you violated the terms of the license that enabled you to use the Dr.Web key you received when you registred your serial number. You have violated terms in clauses 5.1. and/or 5.3 of the Doctor Web software usage agreement you accepted when registering your Dr.Web serial number.
clause 5.1… The software can only be used within a specified period of time, under a defined operating system and with the number of protected objects specified in the license key file, and in accordance with other parameters specified in the file.
«п. 5.3... You can store no more than two backup copies of a license key file. You may not give these copies to a third party or place them on tangible media that is accessible to a third party or make the files accessible to the public over the Internet or by any other means. If a valid key file is found to be in the public domain, the Rights Holder is entitled to render a software copy non-operational and disable its features.
If you have already used the one-time option to restore a Dr.Web key file and wish to continue using Dr.Web, you need to renew or expand (if necessary) your blocked license — via the Dr.Web eStore or an authorized partner of Doctor Web.
In either case, you will get a renewal discount — starting at 40% for a one-year license.
A report contains the following information:
Technical information about the operating system:
Information about the installed Dr.Web software:
Use the Download Wizard to download distributions for Dr.Web products and the documentation for them. Access to these files is provided in accordance with your Dr.Web product’s license; this helps avoid confusion — you will only be able to download those files that may be needed.
The Download Wizard is available at https://download.drweb.com/.
Enter your license’s serial number and the email address you used to register it. If your license hasn't yet been registered, register it using the service at: https://products.drweb.com/register.
Let's assume that you have a Dr.Web Desktop Security Suite license.
Once you sign in to the Download Wizard, you will be prompted to choose the OS that you want to protect. Let’s say that you have workstations running Windows and Mac. Select the corresponding checkboxes and click on the Send button.
In the next step, select the Dr.Web Enterprise Suite version.
Always use the latest version of Dr.Web.
If you are going to use centralised anti-virus protection, select the appropriate edition of the Dr.Web server distribution. Each operating system has its own edition of Dr.Web server. For example, if the Dr.Web server will be installed on Windows, select Dr.Web server's Windows edition.
You will see a link to download the Dr.Web server distribution.
The distribution also contains installation files for workstations running Windows, Windows Server, Linux and Mac. That's why you usually do not need to download other distribution files.
Also download the documentation (the Administrator Manual, the Anti-virus network Installation Guide and the Installation Guide).
If the network connection between the Dr.Web server and the protected stations has significant speed restrictions, use the full version of the anti-virus agent to install the anti-virus on the stations.
If you are going to install Dr.Web server on a computer that is not connected to the Internet, you can take advantage of the Dr.Web repository downloader. Use it to download updates to a local folder on any computer that is connected to the Internet; then use this folder to update the Dr.Web repository on the computer where Dr.Web server is installed.
- If you do not intend to use centralised protection, download individual Dr.Web distributions for the workstations. Since you previously selected Windows and Mac stations, the Download Wizard will offer you links for downloading the distributions specifically for these operating systems.
Once you enter your serial number, choose the OSs used by the protected objects — workstations and servers. In this example, this is Windows workstations and a couple of servers — one for Linux and one for Windows. Select the corresponding checkboxes. For the Linux server, select "Unix". Click on the Send button.
Also, download the documentation (the Administrator Manual, the Anti-virus network Installation Guide and the Installation Guide).
If you are going to use centralised anti-virus protection, just select the Dr.Web Enterprise Suite version and the edition of the Dr.Web server distribution for your OS.
If you do not intend to use centralised protection, download individual Dr.Web distributions for workstations and servers.
Individual distributions are provided for different types of OSs.
To configure tracking, do the following:
Done—now you will receive notifications on all ticket status changes in the form of a bot notification.
This option is available only for those tickets that were created after the authorisation code was entered.
You can unlink your account from the bot on your own by clicking on the "Disconnect from Dr.Web account" button in the bot's menu.
Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.
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