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Lists of frequently asked questions

Dr.Web products are developed for the purpose of maximising anti-malware protection. Before being released, all of our programs are tested in the Doctor Web test laboratory. Many Dr.Web products are certified at the highest state level (by the Federal Service for Technical and Export Control of Russia, the Russian Federal Security Service, and other organisations)— this also confirms that our products are compatible with the supported operating systems. In addition, we have compatibility certificates from many Russian developers of operating systems, platforms and cloud services: the complete list.

However, any software can conflict with other software, and, with hundreds of thousands of customers, we cannot possibly reproduce a unique software environment in our test laboratory for each one of them. Moreover, other software vendors do not pay enough attention to verifying that their software is compatible with anti-virus software, and they do not notify us about their upcoming new versions. As a result, we learn about their release after receiving messages from users about problems they are having.

That is why we strongly advise you to test Dr.Web anti-virus software before purchasing it (for example, by using the trial version) And in case it conflicts with the software your company uses, contact Doctor Web's technical support service for free consultations. Your request will help us improve Dr.Web, and it will also help other users to work comfortably with Dr.Web.

By the way, if you are unable to set up a testing environment, you can take advantage of our online Dr.Web LiveDemo service, which lets you remotely test Dr.Web software.


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