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  • If you have a payment receipt email from Google Play, open it and click on the link in the phrase "Have a question? Contact the seller Doctor Web, Ltd.". A Google Play support request form will be loaded. On the request page, select the option "I'd like to request a refund/return the item" and send the refund request. A Doctor Web employee will process your request, and you will get a refund.
  • If the purchase receipt is lost request a refund through the support request form at Doctor Web's site or in My Dr.Web Portal. Specify your order number and Gmail address.

In both cases, you will receive a refund confirmation from Google Play.

Important! The time frame for a refund depends only on how fast your bank processes such requests! If the money is not returned to your account within 2-3 days of receiving a confirmation from Google Play, contact your bank. Doctor Web cannot influence bank policies or expedite refunds. Our refund liabilities to our users are met after you receive a refund confirmation from Google Play.

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The Russian developer of Dr.Web anti-viruses

Doctor Web has been developing anti-virus software since 1992

Dr.Web is trusted by users around the world in 200+ countries

The company has delivered an anti-virus as a service since 2007

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© Doctor Web
2003 — 2019

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125040