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Lists of frequently asked questions

  1. Both valid and expired licenses can be renewed. There is no expiration date limitation for Dr.Web licenses subject to renewal.
  2. A renewal discount is provided only if the period of the previous license was/is at least six months in duration.
  3. A renewal discount is provided only if a license for a similar Dr.Web anti-virus for 1, 2, or 3 years is purchased.
  4. For Dr.Web Security Space and Dr.Web Anti-virus a renewal discount is provided for any number protected objects (from 1 to 5 inclusive).
  5. A renewal discount is provided for protected objects whose number is less than or equal to the number of protected objects covered by the previous license that is subject to renewal.
  6. To get a discount, a Dr.Web key file or a serial number must be provided (each such file or number can be submitted for renewal only once).
  7. To get a renewal discount, a customer must present a serial number or a key file (including OEM) to a salesperson.

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