FOR CUSTOMERS

Close

Library
My library

+ Add to library

Search
Search

Contact us
24/7 Tech support | Rules regarding submitting

Send a message

A query form

Call us

+7 (495) 789-45-86

Forum

Your tickets

New ticket

Call us

+7 (495) 789-45-86

Profile

EN

RU CN DE EN ES FR IT JP KZ UZ PL BY
Close
Submit request

Go to support service

Create ticket

Anti-virus laboratory

Other services

Self-support

Self-support bot

Useful links
Licensing

License Manager

About product licensing

Information

Forum
Online services
Free

Lists of frequently asked questions

My files have been encrypted by malware. If I buy a Dr.Web license, will I be able to have them decrypted free of charge?

Unfortunately, the probability of successfully decrypting your files is less than 1% (find out more). We will only be able to tell you for sure after you provide our technical support engineers with several samples of the encrypted files.

Permanent link

Back

Nothing found

Find out more

User
Guide
Configure
Dr.Web!
Training
courses
Video