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If the firewall is blocking your ability to work with the network, you need to do the following:

  1. To reset the settings, click on the Dr.Web icon in the system tray, and in the Dr.Web menu, select Security Center. Click on the drweb lock icon in the lower-left corner of the window, and then on — drweb gear in the upper-right corner. In the Manage settings section, select Change → Restore defaults, and click on OK.

    Important! This action will reset all of the user settings for all the Dr.Web components, and you will need to configure them again.

    After that, when you try to access the Internet, you may see requests from the firewall (to create a rule, to block once, to allow once). Create allow rules for selected applications by clicking on the button Create rule → Allow → OK.

    For more on how to train the firewall, refer to the documentation

  2. Please contact our technical support service. Attach the report created by the DwSysInfo utility to your request.

    To generate a report:

    1. Download and save the utility on your PC:
    2. Launch the saved dwsysinfo.exe file.
    3. Click on the Generate report button.
    4. Wait for the report-generation process to complete.


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The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
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2003 — 2021

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

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