Lists of frequently asked questions
How to create a support request from your Doctor Web account
- Sign in to your Doctor Web account via the sign-in widget in the Profile tab.
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Using the Contact us widget, access the support request form by clicking on the New ticket button.
Why is it better to contact the support service via My Dr.Web Portal?
- No need to enter your license information
- Your entire support request history is here
Why is it better to write than call?
- We respond quickly
- We’ll need logs and others additional files for our investigation
- The correspondence history will be stored
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