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Lists of frequently asked questions

  1. Sign in to your Doctor Web account via the sign-in widget in the Profile tab.


  2. Using the Contact us widget, access the support request form by clicking on the New ticket button.


Why is it better to contact the support service via My Dr.Web Portal?

  • No need to enter your license information
  • Your entire support request history is here

Why is it better to write than call?

  • We respond quickly
  • We’ll need logs and others additional files for our investigation
  • The correspondence history will be stored


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The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
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Dr.Web © Doctor Web
2003 — 2021

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

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