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Lists of frequently asked questions

  1. Sign in to your Doctor Web account via the sign-in widget in the Profile tab.


  2. Using the Contact us widget, access the support request form by clicking on the New ticket button.


Why is it better to contact the support service via My Dr.Web Portal?

  • No need to enter your license information
  • Your entire support request history is here

Why is it better to write than call?

  • We respond quickly
  • We’ll need logs and others additional files for our investigation
  • The correspondence history will be stored


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