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Check device settings. It is possible that one of the necessary permissions was reset or that the enabled optimization settings stopped Family Security operation.

To grant necessary permissions, in your device settings, select Permissions. Then select the permission you need. The settings might be protected with a block screen. In this case, enter the family manager account password to access them.

For its proper operation, Application control needs the following permissions:

  • Access to photos, media, and files on your device.
  • Drawing over other apps.
  • Access to all files.
  • Access to Android accessibility features.

To view all permissions granted to Dr.Web Family Security

  1. Open device settings.
  2. Tap Apps or Application manager.
  3. Find Dr.Web Family Security in the list of installed applications and tap it.
  4. On the App info screen, select Permissions.
  5. Tap the menu in the top-right corner and select All permissions.

Optimization settings types, names and location might vary depending on device and Android version. You can read how to disable the optimization settings on popular device models in the official Dr.Web Family Security user manual in the Optimization Settings section. You can view the manual at https://download.drweb.com/doc/. You can also clarify the proper procedure with the user manual for your device model. The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.

If this has not solve the problem, please contact our technical support service at https://support.drweb.com.

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