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What to do if I put a wrong email address when registering a serial number?

If you remember the wrong email address you used for registration, change the registration email on your own by using this service https://products.drweb.com/register/change_email/.

If you do not remember the wrong email:

  1. Contact technical support (https://support.drweb.com) and provide a proof confirming you are the legal owner of the license (a photo or a scanned copy of the license certificate, the payment receipt, an email from the online store, or other confirming documents).
  2. Change the registration email with this service https://products.drweb.com/register/change_email/.
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