Lists of frequently asked questions

Dr.Web Family Security helps protect the vulnerable members of your family from dangers of the digital world including phishing sites and calls. If you have questions or trouble when using the app, you can see the FAQ section at https://support.drweb.com/show_faq/ review Dr.Web Family Security user’s manual at https://download.drweb.com/doc/, contact technical support at https://support.drweb.com or consult with other users at the official Doctor Web forum https://forum.drweb.com/index.php.

If you decide to stop using Dr.Web Family Security anyway, remove it from device administrators (see How to remove Dr.Web Family Security from device administrators?) before uninstalling.

You can uninstall Dr.Web Family Security via app itself or via device settings. The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.

To uninstall Dr.Web Family Security via the app itself

1. On the app main screen, tap Menu  and select About app.
2. On the About app screen, tap Menu  and select Uninstall.
3. If you are logged in as a family manager, enter the password or use your fingerprint. If you are logged in as a family member, enter your family manager’s password.
4. Tap Uninstall.
5. System confirmation window opens. To confirm uninstalling, tap Uninstall. To cancel the uninstalling, tap Cancel.

To uninstall Dr.Web Family Security via the device settings

1. In your device settings, select Apps or Application manager.
2. Select Dr.Web Family Security in the list of installed apps and tap Uninstall.