Lists of frequently asked questions
I want to reinstall an operating system. My Dr.Web license has not expired yet. How can I recover my Dr.Web license on the new OS?
There are two ways to do it:
- Disable anti-virus self-protection (right-click on the Dr.Web icon in the notifications area, select Disable self-protection, enter digits from the CAPTCHA and press Disable self-protection), then copy the drweb32.key key file from C:\Program Files\DrWeb (or the anti-virus installation folder) to a removable media. After that, locate the drweb32.key file path during the anti-virus installation the new OS.
- Download the latest Dr.Web version from our website and launch the installation. During the installation, enter your serial number; the key will be downloaded and installed automatically.