Defend what you create

Other Resources


My library

+ Add to library

Contact us
24/7 Tech support | Rules regarding submitting

Send a message

Your tickets


Lists of frequently asked questions

If, at the moment of infection, you had a valid commercial Dr.Web license and the current version of Dr.Web Enterprise Security Suite/Dr.Web Desktop Security Suite/Dr.Web Security Space was installed, you are entitled to free decryption if it is possible. You can check whether your version is current in the Download Wizard by entering your serial number: the first version in the newly appeared list is the current one.

You are welcome to submit a request via the form.

You can find the list of reasons why Doctor Web may decline requests for free data recovery here.


Nothing found

The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
24/7 tech support

Dr.Web © Doctor Web
2003 — 2021

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125124