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If you failed to unlock the Anti-theft via the anti-theft unlock service or using SMS commands, submit a written request to the technical support service.
The technical support specialists DO NOT provide the anti-theft unlock service by phone.
Due to the features of anti-theft, which task is to prevent unauthorised access of other persons to the device management, the unlock service is provided only to device owners. When requesting, you will need to verify that you are the owner of the device.
In the support request:
Attach to your request:
Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.
2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125040