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Every family member account is bound to that family manager which created it.
However, you can use the same family manager account on several devices. Just install the app on all devices you want to and log in to the family manager account with email and password that you used when registering that account. If you forgot your password, tap Forgot Password? in the bottom of the screen (see What to do if I forgot my family manager account password?).
License is bound to the account, not the device, so you do not have to buy another one. License should activate automatically after you logged in, but if for some reason that did not happen, you can activate it manually (see How can I restore a license if I reinstall Dr.Web Family Security?).
If a family member sends a push notification to the manager, all devices with active internet connection will receive it.
You can use family manager account on several devices at the same time or change your devices.
Install Dr.Web Family Security on your device and enter the email and password you used when registering. If you forgot your password, tap Forgot Password? in the bottom of the screen (see What to do if I forgot my family manager account password?). Your license is bound to your account, so it will activate automatically. If this did not happen, you can restore your license manually (see How to restore a license if I reinstall Dr.Web Family Security?).
If a family member sends a request via push notification to the manager, all devices with active internet connection will receive it.
No, you cannot log in to the same family member account on several devices at the same time.
If a family member wants to change their device, the family manager needs to delete the app from the old device or reset the PIN code for this family member account, then tell them their new PIN code.
If you deleted the app, the family member can use their old PIN code.
If the PIN code was reset, the family member has to enter their new PIN code.
To uninstall Dr.Web Family Security via the app itself
Tap Uninstall.
Choose your role screen will open.
To reset PIN code
After you confirm the reset, a new PIN code appears on your screen.
It is not possible to log in to different family member accounts on the same device simultaneously. However, you can log out of one account and log in to another. Family member cannot log out of their account by themselves. To help them, their family manager can reset the PIN code, activate app uninstallation on the family member’s device or delete the family member account.
To reset PIN code
Confirmation screen opens. To change the PIN code, tap Reset. To cancel the PIN code reset, tap Cancel.
To activate uninstallation on a family member’s device
Tap Uninstall.
Choose your role screen will open.
System confirmation window opens. To cancel the uninstalling, tap Cancel.
After that, another family member can log in with their PIN code.
To delete family member account
After that, another family member can log in to their account on this device. Remember, that the same PIN code cannot apply to different devices. If a family member changes their device, it is required to change their PIN code.
If you forget your Family Security account password, you can reset it. To do so:
You will receive an email with a confirmation code. Enter the code and tap Continue.
Attention! Code is valid for 1 hour. If you don’t enter it within this time, you will have to request it again.
If you couldn’t reset your password via email, you can send a written request to our technical support at https://support.drweb.com.
When sending your request, you will need to prove that you are the owner of the device.
To do so:
When a family manager uninstalls Dr.Web Family Security from their device, all restrictions they set on their family members’ devices remain active. No changes occur in family member accounts.
If a family manager does not uninstall the app, but deletes their account, all the family member accounts this family manager created are deleted as well. Family members automatically log out, and all restrictions on their devices are removed.
Family manager manages restrictions for family members. Dr.Web Family Security allows you to limit the apps that family members use, the sites they visit and their incoming calls and SMS.
Family members follow the restrictions set by their family manager.
This role division prevents accidental or deliberate removal of the restrictions.
Schedules are set individually for each family member.
Schedules of the same type (see What schedule types are there in Application control?) can contain the same apps. Schedules of different types also can contain the same apps, if their time frames don’t conflict. If the schedules of different types have conflicting time frames, after adding same apps to them, you will be prompted to choose which schedule should be enabled for these apps.
Application control doesn’t restore the restrictions for reinstalled apps.
Enable the Block new apps setting so that family members wouldn’t be able to bypass the restrictions by uninstalling and reinstalling apps. When this setting is enabled, Application control blocks access to new apps after they are installed.
Dr.Web Family Security allows you to create schedules of three types: Allow, Block or Limit time.
The Allow type blocks an app or app group for the entire day except for a specified time period.
The Block type blocks an app or app group on a specified time.
The Limit time type limits the time family member can use an app or app group to several hours a day.
You can add the same app in different schedules. If you add an app to schedules of different types that have conflicting time frames, you will have to choose which schedule will remain enabled.
Check device settings. It is possible that one of the necessary permissions was reset or that the enabled optimization settings stopped Family Security operation.
To grant necessary permissions, in your device settings, select Permissions. Then select the permission you need. The settings might be protected with a block screen. In this case, enter the family manager account password to access them.
For its proper operation, Application control needs the following permissions:
To view all permissions granted to Dr.Web Family Security
Optimization settings types, names and location might vary depending on device and Android version. You can read how to disable the optimization settings on popular device models in the official Dr.Web Family Security user manual in the Optimization Settings section. You can view the manual at https://download.drweb.com/doc/. You can also clarify the proper procedure with the user manual for your device model. The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.
If this has not solve the problem, please contact our technical support service at https://support.drweb.com.
Dr.Web Family Security is available on the official Dr.Web site: https://estore.drweb.com/family_security/.
Before installation, make sure that your device meets the system requirements (see Will I be able to use Dr.Web Family Security on my device?).
To install Dr.Web Family Security
First, you need to allow app installation from unknown sources. To do so:
Attention! This permission makes your device vulnerable. Do not forget to turn it off after you install Dr.Web Family Security.
Then download the Dr.Web Family Security installation file here: https://estore.drweb.com/family_security/. You can download it to any device. After the download, copy the file to the mobile devices on which you plan to use Dr.Web Family Security.
Tap Finish to close the installation window and return to the app later.
If an application is a device administrator, it cannot be uninstalled. If you do not want to uninstall Dr.Web Family Security, do not remove it from device administrators. This will help to protect the app from accidental or purposeful deletion by cybercriminals.
To remove Dr.Web Family Security from device administrators
Now you can uninstall Dr.Web Family Security (see How to uninstall Dr.Web Family Security from the device?).
Dr.Web Family Security helps protect the vulnerable members of your family from dangers of the digital world including phishing sites and calls. If you have questions or trouble when using the app, you can see the FAQ section at https://support.drweb.com/show_faq/ review Dr.Web Family Security user’s manual at https://download.drweb.com/doc/, contact technical support at https://support.drweb.com or consult with other users at the official Doctor Web forum https://forum.drweb.com/index.php.
If you decide to stop using Dr.Web Family Security anyway, remove it from device administrators (see How to remove Dr.Web Family Security from device administrators?) before uninstalling.
You can uninstall Dr.Web Family Security via app itself or via device settings. The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.
To uninstall Dr.Web Family Security via the app itself
To uninstall Dr.Web Family Security via the device settings
Dr.Web Family Security helps protect the vulnerable members of your family in digital world.
Dr.Web Family Security performs the following functions:
Dr.Web Family Security is intended for mobile devices with Android 7.0 and later versions.
You can learn your Android version in your device settings in the “About Phone” or “About device” section (similar names are possible) under “Android Version”. If you do not see the “Android Version” point, try “Software Information” or a section with a similar title.
For better operation, it is recommended to install and set up the application on at least two devices. It is possible to install and use the application only on one device, but you will not be able to use some of the functions.
Dr.Web Family Security also requires internet connection for remote control and data transfer between devices.
Full system requirements are specified in the table below:
Operating system |
Android version 7.0–14.0 |
---|---|
CPU |
x86/x86-64/ARMv7/ARMv8/ARMv9 |
Free RAM |
At least 1024 MB |
Free space on device |
At least 100 MB (for data storage) |
Screen resolution |
At least 800x480 |
Other |
Internet connection (for remote control and data transfer between devices) |
No, the device will always play the standard signal on full volume. It is not possible to lower or change it.
The sound signal turns off only when you press the Sound is playing panel on the app main screen. You can do it on the family manager’s as well as the family member’s device. If you have logged in as a family manager, you can turn off the sound on the family member’s device even if it’s locked. If you have logged in as a family member, you have to unlock the device to turn off the sound.
To send an unlock device request
Tap Send request.
After the request is sent, you will see a notification at the bottom of the screen.
To request the device location, you need to press the Device info panel on the app main screen for the family member you need. You can switch between your family members with tabs at the top of the screen.
To locate the family member’s device, it should have internet connection. Moreover, you should grant the corresponding permission on the device. Dr.Web Family Security requests to grant it on the first launch. If for some reason it wasn’t granted, you can grant it in the device settings.
To allow device location tracking
Open Device settings > Apps > Permissions > Location. Keep in mind that option names and location might vary depending on device.
The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.
Without internet connection, family member’s device cannot receive commands. Internet connection is necessary to transfer data between devices. System requirements for Dr.Web Family Security include working internet connection (see Will I be able to use Dr.Web Family Security on my device?).
If the device is not connected to the internet, all restrictions set earlier will continue to work, but any new restrictions will take effect only after the device will reconnect to the internet. Any commands sent before the device reconnected to the internet, will not be triggered after the reconnection. You will need to send them again.
The family manager’s main screen contains panels for managing family member’s device. Each family member is managed individually. You can switch between your family members with tabs at the top of the screen.
Notifications panel allows you to send up to 100 symbols long notifications to family member’s device.
Erase panel allows you to delete personal data on family member’s device. Personal data include photos, videos, contacts и call log.
Attention! Erased data are impossible to restore.
Lock panel allows you to remotely block all functions of the family member’s device including calls and SMS messages. To unlock the device, family member should send a device unlock request to the family manager. If you suspect that the device has fallen to criminals’ hands, do not unlock it without confirming that the family member has it.
Sound panel allows you to remotely play sound on family member’s device. Sound plays on full volume even if the sound volume on the device is lowered or turned off.
When family member sends an unlock request, the number of attempts to enter PIN code is unlimited. The Send request button will remain unavailable until they enter the correct code.
Before you unlock the device, make sure that it is not in the hands of cybercriminals. Contact your family member to make sure of it. Remember, the family member will not be able to answer a call or message sent to the locked device.
For the commands that you send by tapping panels on the main screen to work, family member’s device should be turned on and connected to the internet. If the device is turned off, you cannot send a command to it.
Dr.Web Family Security is a paid application. It works only if you have a license. If you want to try the application before purchasing it, you can activate a free demo license. Demo license is active for 14 days and allows you to add ten family members.
If you have already bought a license, you cannot get a demo license anymore.
To get a demo license
To renew your license, you do not need to reinstall or stop the application. Just purchase a new license in the app.
To purchase a license
You will be redirected to the Doctor Web online store.
You can also open the online store at https://estore.drweb.com/family_security/.
Fill out the form and select Continue.
After you complete your purchase, you will be sent a serial number. You can choose to receive the serial number via email or SMS message. You will also get an email with the license key file. You can use it to activate or restore your license (see below).
If the license is not activated because of a possible technical issue, contact our technical support: https://support.drweb.com/.
Instead of a serial number, you can also use a key file. On devices with Android 11.0 or later, you will have to grant the Access to all files permission.
To use a key file
License is bound to the account, not the device. After you reinstalled the application or changed devices, simply log in to your account. Your license will restore automatically.
If for some reason that does not happen and you are sure that your license has not expired, you can restore it manually.
You have two options to restore your license:
To register a serial number
Your license will be activated automatically.
To use a key file
You can also restore a demo license.
To restore a demo license.
If you remember the wrong email address you used for registration, change the registration email on your own by using this service https://products.drweb.com/register/change_email/.
If you do not remember the wrong email:
Dr.Web Family Security has three license types: for a small family—allows you to add one family member; for a large family—allows you to add up to five family members; for a very large family—allows you to add up to ten family members. Please, be careful when purchasing a license and choose the type that would suit your family best.
If your needs change, you can purchase a new license with less or more family members at any moment. After the purchase, change your license with the new serial number or key file (see How to renew a Dr.Web Family Security license if it has expired?).
If you purchase a license that allows you to protect less devices than you have created, you will be prompted to choose which accounts to keep under protection. After that, you can change the protected devices list at any moment.
To change the protected devices list
All information on your license, including its validity period, shows on the License screen. To open the License screen, tap Menu on the app main screen and select License.
Dr.Web Family Security functions only if you have an active license. If your license has expired, you cannot use the app, until you buy and activate a new license.
If you see that your license will expire soon, you can purchase a new one (see How to renew a Dr.Web Family Security license if it has expired?).
Filtration rules are intended for additional filtration of calls and SMS. They work together with Blocked and Allowed lists.
Contacts added to Allowed lists don’t follow Filtration rules. For example, if you added a three-digit number to an allowed list, it won’t be blocked even if you enable the Block short numbers rule.
The Allowed lists only rule disables all other rules and blocks all numbers except for those you added to the allowed lists.
To add contact to an allowed list
Choose where from you want to load an existing contact or add a new one. To add a new contact, tap New contact.
If you add a new contact, enter its name and phone number and choose a mask. You can change the contact’s information and mask later by editing the contact.
When you add an existing contact, you cannot use masks or change the contact’s name and number.
If the contact has several numbers, you can choose which of them to add to the list.
You cannot remove certain events or clear the logs completely in any of the components. However, you can disable logging right after you enable the component. To do so, in the component settings disable the logging option. After that, the log notes that it is disabled, and the events logging stops. You can enable logging again at any time in the component settings.
Mind that you should enable and disabled the call log and SMS log separately.
Call log and SMS log keep all of the events from the moment you enable the log until you disable it.
Make sure that you added all unwanted numbers to the blocked lists and enable SMS blocking for them. Check that the switches for the blocked lists are switched on.
Remember that SMS filter may not work correctly due to system restrictions of Android.
The Call and SMS filter also might not work correctly on devices with two SIM cards.
You cannot add the same site to a schedule and a list at the same time. If you try to do so, you will be prompted to move the site from the list to the schedule and vice versa.
However, you can add a site to several schedules if these schedules are either of the same type or of different types but don’t have conflicting time frames. If these schedules are of different types and their time frames conflict, after adding sites to a conflicting schedule, you will be prompted to choose which schedule should be enabled for those sites.
To add a site to a schedule
Call and SMS Filter
URL filter controls access to the sites. It allows choosing specific websites and blocking them completely or limiting access to them by creating a schedule. You can also block access to certain site categories. If you want to allow access to a certain site, which is included to one of the categories, add it to the allowed site list.
To add sites to a blocked or allowed site list
URL filter doesn’t support keywords and masks.
Prior to the installation, we strongly recommend doing the following:
To run the installation in normal mode, use one of the following:
Then proceed with the following steps:
Follow the installation wizard instructions. At any installation step before file copying process is started you can use the two buttons:
In order to check the version number, right-click on the Dr.Web icon in the notifications area and select About. In the next window, you will see the Dr.Web version number and all the modules versions as well.
Before you start installing Dr.Web Security Space, review the system requirements (see system requirements for version 12.0). In addition, we recommend that you:
Dr.Web’s installation must be performed by a user who has administrative privileges on the given computer.
Dr.Web is incompatible with proactive protection products from other manufacturers.
The installation instructions for standard mode (using both the installation file and the Dr.Web CD) can be found in the documentation here.
Replace your license key for free to be able to use all the features of Dr.Web Security Space.
! A Dr.Web Anti-virus license key can also be used for Dr.Web Security Space, however the components included in Dr.Web Security Space but absent in Dr.Web Anti-virus will not work with the Dr.Web Anti-virus license key.
The list of these components:
To replace your key, sign in to your My Dr.Web Portal for home (from the program or via the site), and in the active license's area of the License section—Active, click on Upgrade to Dr.Web Security Space free of charge.
An email containing your new serial number and key file will be sent to your address. Read it.
! Free key replacement is only possible for Dr.Web Anti-virus licenses or Dr.Web Anti-virus + cryptographer licenses that are active (valid) at the moment of replacement.
! If you have a license that has not yet been activated, just register it—you'll be given a Dr.Web Security Space license immediately and you won't need to replace it.
! Once your license is replaced, your old license will be blocked in 30 days.
Install Dr.Web Security Space. To do this:
Download the Dr.Web Security Space distribution file. To do this, in your license's area of My Dr.Web Portal, click on "Download".
Place the license key file in the same folder with the Dr.Web Security Space distribution file.
Uninstall Dr.Web Anti-virus for Windows; to do this, open:
Find Dr.Web Anti-virus for Windows on the application list; select it, and click on "Uninstall".
To transfer custom Dr.Web component settings to Dr.Web Security Space, do not clear the box "Dr.Web Anti-virus for Windows settings" in the "Parameters to save" window.
Click on "Next".
Enter the CAPTCHA code and choose to uninstall the application.
Wait for the Dr.Web Anti-virus uninstall process to complete and make sure that you restart the computer.
Install Dr.Web Security Space. To do this, open the distribution file.
Confirm the system prompt to elevate privileges to administrator ones.
If you want to change the list of components to be installed, for example, to add the Firewall, which is not installed by default, click on "Installation parameters".
Click on "Next".
The license file will be found automatically if it is located in the same folder with the distribution file.
Otherwise, click on "Browse" and specify the file's location.
Click on "Install" and wait for Dr.Web to finish installing to Dr.Web Security Space.
Once installation is complete, restart the computer.
When purchasing our anti-virus, you obtain a certificate indicating which product the license you have bought is applied to. So, you need to install the product indicated.
There are two ways to do it:
In this case, you need to download the latest anti-virus distribution file from our website and install it.
In default installation, all the anti-virus package components are automatically installed into C:\Program Files\DrWeb\ folder.
In custom installation, you can specify the list of components to be installed (e.g. you may choose not to install a firewall if you don’t need it), select installation folder and configure update server.
To have this error fixed, you need to download and install an update for Windows, and then restart anti-virus installation.
It is not allowed to install several anti-virus programs on one PC at a time — they will conflict with each other that may considerably slow down you PC or make it completely non-operational. If you have an anti-virus software already installed on your PC, but intend to install a new product from another vendor, then you need to remove the anti-virus program you have, prior to the installation.
If you wish to install another anti-virus program, you do it at your own risk, and become responsible for all the consequences because the consequences of such installation might be unpredictable including inability of your OS to boot as a result of two or more anti-viruses installed on your PC.
After you install any vendor’s anti-virus, Windows Defender is not disabled; it switches to the passive mode. This option is regulated by Windows; no anti-virus installed in your system (including Dr.Web) can affect Windows Defender's operation. This is one of Microsoft's requirements.
Instructions on how to disable Windows Defender can be found here. If you face problems while disabling Windows Defender manually, please contact our technical support service.
The utility is not designed to be used as a main Dr.Web software uninstallation tool. Dr.Web Remover utility is a damaged Dr.Web version emergency removal tool. The anti-virus is recommended to be uninstalled with the standard Windows tools.
If the installed version of Dr.Web Anti-virus was damaged for some reasons and cannot be removed in a regular way — please use the Dr.Web Remover emergency removal utility. Run Dr.Web Remover, enter the code from the CAPTCHA (it is necessary in order to confirm that is the user, not application, who attempts to remove antivirus) and press Remove.
Like any other program, Dr.Web Anti-virus can be removed with standard operating system tools:
If you were unable to remove the anti-virus in such a way, please use a special Dr.Web Remover utility, which can be downloaded here.
Dr.Web Remover is intended to be used to delete the results of incorrect/damaged installations of Dr.Web for Windows. The supported versions are 4.33, 4.44, 5.0, 6.0, 7.0, and 8.0. The utility can also be used with the same versions of Dr.Web Enterprise Suite client software when standard removal tools are not available or do not work.
If you are finding it impossible to uninstall Dr.Web using standard Windows tools, use the Dr.Web Remover emergency removal utility, which can be downloaded here:
https://download.geo.drweb.com/pub/drweb/tools/drw_remover.exe.
Run the downloaded file. Enter the CAPTCHA code (this is necessary in order for Dr.Web self-protection to be disabled) and click on Remove. After the process is complete, you need to restart your PC.
If the uninstallation fails after using Dr.Web Remover, please submit a request to our technical support service.
The Dr.Web Remover utility is not designed to be used as the main Dr.Web software uninstallation tool. This utility is an emergency removal tool used for a damaged Dr.Web version. It is recommended that the anti-virus be uninstalled with the standard Windows tools.
Dr.Web Remover is intended for removing incorrect/damaged installations of Dr.Web for Windows. The supported versions are 4.33 — 12.0. The utility can also be used with Dr.Web Enterprise Security Suite client software of the same versions in cases when standard removal tools are not available or won't work.
Doctor Web monitors new threats as they arise and promptly updates its products to ensure that they can protect against those threats. Many malicious programs try to hide deep in the bowels of the operating system at the driver level and launch while a system boots up in order to prevent security tools, including anti-viruses, from detecting them. To neutralise threats of this kind, Dr.Web’s drivers are installed on a layer below the system drivers and thus thwart all malware attempts to penetrate the system.
For detection routines to be updated or urgent updates that provide protection from brand new threats to be applied, a system must be restarted because new Dr.Web interception drivers can only be installed after the reboot.
The WannaCry outbreak is a good example of how a threat can be neutralised while it is being downloaded even on Windows PCs whose security loopholes are unpatched. The trojan wasn't able to exploit vulnerabilities because the anti-virus intercepted the malicious code on Dr.Web-protected machines.
IMPORTANT! Starting with Windows 8.0, turning off a PC and turning it back on is no longer enough—it is imperative that a system be restarted! This is critical because often after installing updates, users merely power off their computers for the night and power them on again in the morning. The update prompt pops up again, and users regard it as an error. In reality, Windows 8.0 and later versions behave differently—when Windows starts, it creates a system image and later on restores itself from the image whenever the computer is turned on. This significantly reduces a PC’s start-up time because the drivers (including those of the anti-virus) don't need to be loaded all over again.
If you have Windows XP We recommend that you update your anti-virus to version 11.5. |
If you have a different OS, We recommend that you update the anti-virus to the latest version (you can check what the latest available version is in the Download Wizard). |
1. Download the latest Dr.Web version.
In the browser address bar, type www.drweb.com. The Download Wizard will appear. Enter your serial number and registered email address, and click on the Download button. In the newly appeared window, the download option for Windows and Android is already selected, so you can just click on the Send button. |
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2. In the next step, select version 11.5 and download it. |
2. In the next step, select the latest version and download it. |
3. Remove your outdated version of Dr.Web. Sequentially, select Start → Search. In the newly appeared window, enter Control Panel. Next, depending on the Control Panel view and your Windows version, select Remove Programs, Add and Remove Programs, or Programs and Features. After making a list of installed software, select the anti-virus and click on Remove. Follow the instructions of the Removal Wizard. During the removal process, you will be prompted to save the settings you made earlier. We recommend that you save them.. ! If the anti-virus is not on the list of installed software or for some reason was not completely uninstalled, we recommend that you use the uninstall utility at https://download.geo.drweb.com/pub/drweb/tools/drw_remover.exe |
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4. Install the previously downloaded Dr.Web distribution package. During installation, specify your license. The key is downloaded and installed into the program automatically. |
Click on the anti-virus icon in the system tray: select the second menu item from the bottom — Update. The standard status is "Update is not required". There is also a button for a manual update (Update).
The Exclusions section lets you launch legitimate applications whose ability to work could be hindered by the anti-virus as well as open websites that interest you but may be on the list of non-recommended sites.
You should not add Windows system directories, temp folders, torrent-tracker sites, file catalogues, or sites hosting illegal software and video content.
Any option can be changed, and any restriction can be removed.
Important! The more exceptions you add in the anti-virus settings and the fewer restrictions you set for applications and websites, the lower the system security will be.
You should be very attentive to the danger notifications displayed by the anti-virus since any initially reliable sources can be compromised (hacked, forged, etc.).
If you would like to report a false positive, please use the form at this link.
Under normal circumstances, you should never do that. Disabling Dr.Web components can be very dangerous: while SpIDer Gate is disabled, the anti-virus isn't scanning traffic.
Go to Security Center → Exclusions → Website, and add the URL to the list.
The main scenarios for using masks when configuring exclusions are:
The Dr.Web Report Wizard (the dwsysinfo application) is a special Dr.Web utility for collecting system information. The utility generates a zip archive containing event logs, XML documents, the HOSTS file, and other information. The full list of data available in the report can be found here.
There are non-malicious programs that, due to their specifics, require additional configuration to operate in a system that has a running anti-virus (a well-known example is Steam). Check the documentation to see whether such limitations exist for the program with which the problem has occurred.
If necessary, you can add the program to the exclusion list.
Please note that the decision to add any program to the exclusions is at your own risk.
Right-click on the Dr.Web icon in the system tray, and select Security Center. Go to the Statistics tab, and select Detailed Report. In the newly opened window, click on the event you are interested in. Look through the list to find information about the site or program being blocked. Add the URL or file/application to the exception list being used by the component that has been blocking it.
Go on Doctor Web’s site to find out more about the threat that’s been detected, and check whether the troubleshooting section in the application's documentation contains any mention of possible issues related to the anti-virus software. Then allow the application to be launched or block its launch. If you can't decide what to do, you should contact our support service.
Access to the site will be denied, and the block page will be displayed.
In the system tray, click on the Dr.Web icon, and select Security Center. Go to the Statistics tab, and select Detailed report.
Exceptions are defined separately for each component. To access the settings, go to Security Center → Exclusions. Some options can be changed in the component settings (Devices and Personal Data, Parental Control, Preventive Protection).
Go to Security Center → Exclusions; specify the application as an exception for all the components, or define the application's parameters in the Preventive Protection settings.
Both are aimed at keeping the anti-virus current to protect a computer against any and all threats, including the latest ones. The difference is that when only the virus databases are updated, you don’t need to reboot the system, but when the anti-virus components are updated, rebooting may often be necessary. We strongly recommend that you act on Dr.Web reboot notifications related to component updates because out-of-sequence updating may lead to a weakening of protection.
Rebooting is needed so that the updated Dr.Web drivers work properly with the operating system. Our competitors’ anti-virus solutions are updated in the same manner.
Doctor Web strives to release Dr.Web component updates, especially critical ones, as quickly as possible. After all, the reliability of the protection directly depends on the anti-virus’s ability to intercept and cure the latest threats and still operate error free. Experience shows that for each individual product, updates that require a reboot are being released no more than once or twice a month, the only exception to this being recently released program versions and those under active development.
In the window that notifies users that a reboot is required, you can choose when you want the system rebooted. You can choose to do it now or postpone it until a time convenient for you.
Just one Dr.Web database entry can lead to the detection of tens, or hundreds, or sometimes even thousands of similar viruses.
Moreover, the presence of Origins Tracing™ and structural entropy analysis in the Dr.Web anti-virus makes it possible to detect malicious programs that are so new they have yet to undergo analysis in the Doctor Web anti-virus laboratory.
The smaller number of virus entries (compared to some other anti-virus programs) even makes it possible to detect unknown viruses (i.e., those not in the virus database) with a high degree of certainty. These are viruses that will be created on the basis of existing viruses.
How do users benefit from the small size of the virus database and the fewer number of entries in it?
Thus, the fundamental difference between the Dr.Web virus databases and the virus databases of other anti-virus programs is that with its fewer number of database entries, the Dr.Web database allows as many (or even more) viruses and malicious programs to be detected.
Virus databases do indeed get larger with each update. But Dr.Web solutions use the most cutting-edge anti-virus database format so that as the virus databases get bigger, scan speed is not reduced.
Moreover, because the latest technologies are applied to Dr.Web solutions, the size of the virus databases can be reduced. This is because they exclude entries containing information about malicious programs that are automatically detected with the help of the newest technologies.
When an Internet connection is present, the anti-virus updates every 30 minutes by default (this is the most optimal setting).
When required, you can change this setting by doing the following: right-click on the Dr.Web icon located in the bottom-right corner of the system tray. Then, in the context menu, select Tools → Settings and go to the Updating tab.
Alternatively, you can update the anti-virus manually by right-clicking on the Dr.Web icon in the bottom-right corner of the system tray, and then selecting Updating in the context menu.
No, that’s not true. When you buy the anti-virus, you are paying not only for the program itself, but also for the right to get anti-virus database and module updates as well as the opportunity to contact the technical support service while your license is valid. Nobody will ever come after you for additional money! Proof of this can be found in the Dr.Web license agreement which you are invited to read before you install the anti-virus. Doctor Web assumes a number of obligations and guarantees the following:
‘Throughout the entire software usage period, the User is granted the right to receive through the Internet virus database updates as well as upgrades of the software modules as they are made available by the Rights Holder’.
The Dr.Web license agreement is a legal document that guarantees your rights as a consumer.
Hundreds of thousands of new viruses appear DAILY — and correspondingly, tens of thousands appear every hour. The overwhelming majority of them are modifications—brothers and sisters of existing viruses. Yes, the Dr.Web heuristic analyser and the Dr.Web behavioural analyser really do make it possible to detect with a high degree of probability that a file has been infected or is a Trojan itself. But “probably infected” does not mean “infected for sure”! This file will be declared a virus only after its virus signature has been added to the Dr.Web virus database.
But no anti-virus software vendor will ever guarantee you that today won’t be the day that somebody writes a brand new virus that can’t be detected by even the most perfect heuristic analyser.
As a rule, malicious programs reach their victims at the same time they reach the Doctor Web anti-virus laboratory for analysis, and in the case of the newest malicious programs (those not yet detected by any available mechanism), anti-virus analysts need time to develop and test a “cure”. Frequent updating makes it possible to minimise the time it takes for potential victims of criminal attacks to get hold of updates. Often ‘cures’ for malicious files are available, but have not yet been downloaded.
Unlike its competitors, Doctor Web’s principled position is to release updates as frequently as possible so as to minimise the time period during which new threats can pose a danger.
That is why the anti-virus databases need to be updated every time the computer is connected to the Internet or as frequently as possible if the connection is continuous.
First do the following:
If after trying the above, you are still experiencing difficulties, please contact the Doctor Web technical support service and describe in detail how your computer connects to the Internet (note: if a proxy server is involved, please specify whether authentication is required, and whether your browser or Dr.Web update module is configured to be used via the proxy server).
The update mirror is the folder to which update files are copied. The update mirror can be used as the Dr.Web update source for other local network computers that are not connected to the Internet.
Click on the Dr.Web icon in the system tray, and in the Dr.Web menu, select Security Center;
First, on any computer with Internet access, copy the following 3 files—take them from a computer on which a standalone anti-virus requiring updating is installed:
These files are necessary and sufficient to start creating an update mirror. In the example below, all of these files will be saved in the folder C:\mirror on a PC with Internet access.
The update utility has several operating modes and a myriad of parameters, which are described in the documentation. After placing all the above-mentioned files in the correct directory (in this case, C:\mirror), you must run the command prompt as administrator and set the following command in it:
C:\mirror\drwupsrv.exe -c download -s 90 --zones=C:\mirror\drwzones.xml -r C:\mirror\repo --key-dir=C:\mirror --data-dir=C:\mirror -l --log-dir=C:\mirror --verbosity debug
-c [ --command ] arg (=update) |
The executable command: getversions — get versions, getcomponents — get components, update — update, uninstall — remove, exec — execute, keyupdate — update the key, download — download. In our case, the update mirror must first be downloaded. Accordingly, the download mode is used for downloading. |
-d [ --data-dir ] | The path to the directory where the current product repository is located. In practice, indicating this parameter is very important if any version of the Dr.Web anti-virus is already installed on the PC where the mirror is being created. |
--key-dir arg | The directory serving as the location of the current key, without which the download from the zone will be impossible. If the parameter is omitted, the key is taken from the directory in which the updater itself is located. |
-l [ --progress-to-console ] | Display information in the console about the update utility’s operation. It can be convenient to track the updating process or the mirror’s creation in real time. |
--log-dir arg | Sets the utility’s regular log location directory with the default name — dwupdater.log. If this parameter is not specified, the log will still be recorded, but in its regular directory C:\ProgramData\Doctor Web\Logs, which is not always convenient.
|
-r [ --repo-dir ] arg | The repository folder in which the update mirror will be downloaded. By default <data_dir>/repo |
-s [ --version ] arg | The name of the product list version. For all product versions, starting with 9.0, this parameter is 90. That means that this parameter will always be equal to 90 for 10.0, 11, 11.5, or 12.0. |
-v [ --verbosity ] | Sets the update utility’s log verbosity. It can have the following values: error (standard), info (advanced), debug (debugging). |
--zones arg | The path to the file containing a list of update areas (drwzones.xml). This tells the update utility where to download the mirror from. |
Option -g [ --proxy ]
lets you specify the address of a proxy server for updating in the format <address>: <port>. Example
-g 11.22.33.44:3128
--proxy=11.22.33.44:3128
If, on the PC where the mirror is being created, a proxy server is used when connecting to the Internet, when you start creating the mirror from the command line, you need to set additional parameters:
C:\mirror\drwupsrv.exe -c download -s 90 --zones=C:\mirror\drwzones.xml -r C:\mirror\repo --key-dir=C:\mirror --data-dir=C:\mirror -l --log-dir=C:\mirror --verbosity debug --proxy=11.22.33.44:3128 --user=qwerty --password=qwerty
The parameters -u [ --user ]
и -k [ --password ]
allow you to specify the proxy server login and password, if available. Example:
-u qwerty -k qwerty
--user=qwerty --password=qwerty
Correct:
Test-PC\Administrator
Wrong:
Administrator
You can find out the name of the current computer in a variety of ways. The fastest one is the shortcut Win + Pause break. In the System Properties window – Computer name. You can also open the properties of any shortcut or file and go to the tab Details or Security. Another way to find out a local computer’s name is using the hostname command. You can find out the name of a remote computer by running ping with the parameter -a, for example: ping -a 11.22.33.44
In the Update source section, you can also select the option Anti-Virus Network. In the opened line, select the local address of the computer on which the Dr.Web product is installed and the update mirror is configured.
Similar to the download mode (download) the utility also has the update mode (update) and a corresponding set of parameters, some of which are unique for this mode.
To run the utility in the update mode, the parameter -c [ --command ]
with the update value is used.
To initiate updating from the mirror that is, in this example, located in the folder C:\mirror\repo
:
C:\mirror\drwupsrv.exe -c update -r C:\mirror\repo -l --log-dir=C:\mirror --verbosity debug
Important! Updating the anti-virus from the mirror using the update utility in command line mode has its own characteristics. The anti-virus installed on the computer will not record such a launch of the update utility. The databases and components will be updated, but the main control anti-virus service "will not find out" about it. Similarly, only using the update utility log can you find out whether the updating process occurred correctly. It follows from this that when using a similar way to update the product, you may receive the error "The virus databases are outdated", when in fact they will be updated. This feature is related to the anti-virus architecture. Launching the update utility separately from the control services is a process that is required only for service purposes.
Usually, it is recommended that you use the standard way to update via the interface.
Certified versions can be updated using one of two methods:
Versioning and the originality of files is very important if a certified product is installed on an isolated computer. Updating a certified version via the mirror that was created by the actual (release) version of the anti-virus will change the checksums of the executable files and lead to the loss of Information Security System certification status. The drwzones.xml file, taken from the anti-virus that was installed from a certified distribution, will contain its own update zone. During the mirror creation process, it will be used to load database and component updates. Using a release drwzones.xml will lead to the loss of the certified status.
To minimise the risks of damaging files when transferring them manually to the directory from which updates will be downloaded, we recommend using a file manager with a binary data transfer mode when transferring a folder. An alternative solution is to transmit files in an archive.
Install the non-centrally managed version of Dr.Web by using the User Manual (the installation instructions for versions below 12.0 can be found here).
Update the anti-virus on computers, using the obtained repository.
Anti-virus update downloads can include updated anti-virus databases as well as application files. In the latter case, a system restart may be required to apply the update. And in this case, the corresponding notification will appear.
The user can restart the system immediately—by closing all the running applications and pressing the Restart now button. They can also make the anti-virus show the notification later or schedule a system restart. To use either of the two latter options, first select Remind me later.
You can set the reboot time to occur within the next 24 hours.
Users are also able to restart the system on their own whenever they want. For example, go to Start → Shut down or sign out→ Restart/Shut down.
Important! Selecting the option to enter sleep mode or switching user accounts won't restart the system so that the pending updates are applied.
Important! Pressing the power button on a tablet or laptop will make the device enter sleep mode. To apply updates, restart the system using any of the available methods (including the restart option in the anti-virus notification pop-up).
Dr.Web Scanner can detect viruses in some mailboxes, but SpIDer Mail has a number of advantages:
Thus, when all the Dr.Web components are configured with their default settings, SpIDer Mail is the first to detect viruses and prevent them and suspicious objects spread via email from reaching your computer. Its operation is highly advantageous in terms of computing resources; the remaining components don’t need to be used to scan email files.
There are several ways to start the scanner.
SpIDer Mail will scan both incoming and outgoing mail on your computer, regardless of which mail client you use.
The Move action for suspicious and incurable objects means the file is moved to a special quarantine folder. After having been moved, the file loses its extension. This means the virus has literally been disarmed and rendered non-operational and, therefore, harmless. Later, you can open the Quarantine Manager (Security Center → Tools → Quarantine Manager) and delete the files if you do not need them.
The Dr.Web anti-virus is a set of programs (modules), each of which is responsible for protecting its own section of your computer. Removing (making unavailable) or disabling at least one component greatly reduces the overall reliability of the anti-virus protection, so we strongly advise you not to disable any of its modules unless absolutely necessary.
The Automatic Updating Utility and the Scheduler included in the comprehensive anti-virus are subsidiary programs.
To answer this question, you need to understand the difference between an object infected by viruses and malicious software.
Typically, a virus adds (appends its code) to an infected file so it incorporates its own code and the virus's code. Together, they represent a virus-infected file. Most of these files can be cured (and are cured) by Dr.Web anti-virus. Here we are speaking about curing files of viruses rather than curing viruses.
Malicious software in itself operates as a separate computer program, so it cannot be cured but only removed. In some cases, we can speak about curing a system (but not malicious software). This includes removing the detected threat and restoring the compromised objects.
Dr.Web for Windows 11.5:
Dr.Web for Windows 12:
You can also toggle off this option during the anti-virus installation process in the Installation parameters section — in the Advanced options tab.
To enter the safe mode when your PC is booting, press F8 at the moment the computer vendor picture disappears, before Windows logo is displayed. If you can see the Windows logo then you failed to press the button in time. In this case, you need to wait for the Windows system login window to appear, shut down and reboot your PC.
If you managed to press F8 key in time, you will see the Windows boot menu on the screen.
Use arrow keys to select a boot mode you need, and press Enter.
To check the date, roll the mouse cursor over the clock icon in the notification area. The system date will be displayed in the pop-up hint. To change the date, do the following: right-click on the clock icon in the notifications area and select Date/time settings in the open menu. In the next window, set the current date and press Ok.
Press Start–>All programs–>Standard–>Service–>Data archving. The archiving window appears. Press Next, check the Archive files and parameters in the next window and press Next. In the next window, select Allow choosing objects to be archived and press Next. Now, open My computer in the left-hand part of the window, check System State box and press Next. Specify archive file save path and name. Verify the data displayed and press Ready. When the operation is completed, you may close the archiver window.
Locate the C:\WINDOWS\inf\mstask.inf file right-click it and select Install item. During installation, you might need an OS installation disk. Your PC may need to reboot.
press Start–>Run and enter the the following command in the open line
reg export "tree" file namewhere the “tree” is the registry tree you need to export (tree should be embraced with quotes);
For example, you need to export the
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control tree into the C:\result.reg fileThe command will be as follows
reg export "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control" c:\result.reg
Press Start–>Run and enter the winver command in the open line.
To reset Internet connection settings, press Start–>Run and enter the following command in the open line:
netsh winsock reset
And press Ok.
Note: to restore your previous settings, export the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WinSock2 registry tree prior to reset.
If the system recovery is enabled on your PC then roll back the system to a checkpoint when this problem did not exist.
If this measure was useless or the system recovery is disabled then try to use a utility located at plstfix.exe.
Try to use a utility located at plstfix.exe
A ticket is a virtual document keeping technical support calls and dialogs between an engineer an user.
It is a file checksum required to confirm data integrity and authenticity. To get the checksum, use the Hash program or visit forum.drweb.com/hash. When linking, select the file you need with the Browse button and press Compute. When the analysis is over, you will be provided with all the file information, including md5.
It is not allowed to install several anti-virus programs on one PC at a time — they will conflict with each other that may considerably slow down you PC or make it completely non-operational. If you have an anti-virus software already installed on your PC, but intend to install a new product from another vendor, then you need to remove the anti-virus program you have, prior to the installation.
If you wish to install another anti-virus program, you do it at your own risk, and become responsible for all the consequences because the consequences of such installation might be unpredictable including inability of your OS to boot as a result of two or more anti-viruses installed on your PC.
These instructions are intended for users of Dr.Web Security Suite and current versions of Dr.Web Anti-virus for Windows.
Dr.Web technologies are designed to prevent user data, including passwords, from being obtained by hackers. The password is not stored in plain text, so it cannot be recovered.
In addition, Doctor Web does not collect the personal data of Dr.Web users, and, therefore, passwords cannot be recovered by contacting our technical support service.
You have to reinstall the product you are using so that you can gain access to the anti-virus’s settings. Once you do this, all the settings you previously configured, including your password, will be lost.
Dr.Web does not support versions below Windows XP.
Download the Dr.Web distribution.
Remove the anti-virus.
Go to the Control Panel, and select Start → Search → Control Panel. After this, depending on the type of Control Panel you have — Programs and Features or Remove program.
In the list of programs, select Dr.Web Anti-virus or Dr.Web Security Space. Click on Remove, and follow the Removal Wizard's instructions.
In the Parameters to save window, clear the checkbox next to Settings.
After you remove the solution, restart the computer, and reinstall Dr.Web. Your key file will be downloaded automatically.
If the key file is not downloaded automatically during the installation, enter it manually. To do this, in the anti-virus's menu, select Licenses. In the License Manager window, click on the Buy or activate new license button. Then click on the text or specify the key file, and select the previously saved key file — the desktop file that begins with SL and has the .key extension.
Yes, you need to specify the proxy server you are using in the Dr.Web Security Space settings.
No, for security reasons. If no restrictions are placed on accessing the settings, cybercriminals could change the anti-virus’s settings to block its operation.
Click on the Dr.Web icon in the notification area (in the lower-right corner of your screen). If the icon is not displayed in the tray, click on the “up arrow” button
and in the newly opened panel, click on the Dr.Web icon .
! The appearance of the “up arrow” may vary depending on the OS version and its settings. For example, it may look like or .
Click on “Security Center”
If the button is not displayed (it can be hidden by your network administrator), contact your system administrator or use the “Start” button to launch the Security Center.
Click on the “Start” button (its appearance may vary depending on your OS version, but it is usually displayed in the lower-left corner of the screen)
Click on "Dr.Web", and in the newly appeared list, click on "Security Center"
The “Security Center” window will open. The list of contents may vary depending on your product version.
The list of available options may vary depending on your product version and the settings configured by your network administrator.
By default, the changing of settings is disabled. To change them, click on the padlock icon (Administrative mode) in the lower-left corner of the window. If you set a password to access the settings — enter it.
The icon in the lower-left corner of the window will change to .
Dr.Web Anti-virus can not only detect known malicious programs but also block the actions of the latest tools used by hackers. Dr.Web Preventive Protection monitors the requests all running programs make of various system resources and, with the help of special rules, identifies actions that are atypical of legitimate programs. In this case, the message indicates that an attempt was made to inject some code into a running process — legitimate programs rarely act in such a way.
Thus, Dr.Web Anti-virus has blocked hackers from using the computer’s unclosed vulnerability.
To avoid such situations, you need to install all the security updates released by Microsoft to date in the system where the malicious action is being detected. After this, reboot your PC.
You must also ensure that the Dr.Web components are up to date and that the virus databases show today’s date.
To detect threats, in the Dr.Web Preventive Protection settings, select Ask as the action for the option Integrity of running applications, and also enable exploit protection interactive mode.
Contact our technical support. Attach to the request a report from the system in which the anti-virus is installed. To do this, right-click on the Dr.Web icon in the system tray, open Security Center -> Support , click on "Go to Report Wizard", and then click on "Create report". Wait for the report-generation process to complete. A file with a .zip extension is generated—attach it to your request.
The Dr.Web Report Wizard (the dwsysinfo application) is a special Dr.Web utility for collecting system information. The utility generates a zip archive containing event logs, XML documents, the HOSTS file, and other information. The full list of data available in the report can be found here.
Try running SpIDer Gate with the -dbg: 2 parameter. To do this, click Start-> Run, type in the string provided below:
"C:\Program Files\DrWeb\spidergate.exe" –dbg:2
Click Ok.
If the problem persists, please contact the technical support service.
No, SpIDer Gate is an HTTP-monitor. It performs the following tasks:
At the same time the firewall protects your PC or network from unauthorized access.
Thus, SpIDer Gate and the firewall must operate simultaneously on your computer to protect your system against viruses and network attacks.
No. SpIDer Gate operates independently of the programs that use the Internet (including browsers).
Dr.Web anti-virus engine is so fast that SpIDer Gate won’t delay loading of web-pages or slow-down file transfers.
Right-click on the Dr.Web icon in the notifications area and select SpIDer Gate–>Settings from the list (if this item is unavailable, you should first switch to the Administrator mode). In the next window, open the Log section and use the slider to set the Extended mode. Press Ok to confirm the changes made.
Further, if required, you can reproduce the problem that must be analysed using the extended report. Please keep in mind that the Debug log is not always required because redundant information might complicate troubleshooting.
It is not recommended to disable the SpIDer Gate HTTP monitor because nowadays a lot of malware is distributed via infected websites. There are many script viruses and exploits that can cause harm to the system before they are saved to your hard drive and, consequently, detected by the SpIDer Guard® file monitor.
If disabling HTTP monitor is still necessary, right-click on the Dr.Web icon and in the next menu, select SpIDer Gate –> Disable. When anti-virus self-protection screen appears, type digits from the picture into the string and click Disable SpIDer Gate.
Right-click on the Dr.Web icon in the system tray and select SpIDer Gate-> Disable in the context menu.
Caution! It is not recommended to disable the HTTP-monitor SpIDer Gate because nowadays a lot of malware is distributed via infected web sites. There are many script viruses and exploits that can harm the system before they are saved to your hard drive and, consequently, detected by the file monitor SpIDer Guard.
Since SpIDer Gate utilizes the Dr.Web engine and databases, it is updated automatically along with other anti-virus modules.
As other modules of the program Dr.Web, SpIDer Gate features the same anti-virus engine and uses the same virus databases and therefore is updated along with other modules.
The red icon indicates that SpIDer Gate is disabled. To activate it, right click on the Dr.Web icon in the notification area. In the menu, hover over the SpIDer Gate item and in the drop-down list select Enable.
If the icon remains red, you have two options:
The unique Dr.Web anti-virus engine allows SpIDer Gate to scan traffic so quickly that you will never notice any delay when viewing web pages and downloading files from the Internet.
If you believe that SpIDer Gate has mistakenly blocked a respected site, please let us know through the form on our website.
If you need to access a suspicious site, right click on the Dr.Web icon in the system tray and in the context menu select SpIDer Gate-> Settings. Clear the Block known source check box and press Ok.
Caution! Disabling this option is not recommended, because pages from all sites, including potentially dangerous ones will be loaded without a corresponding warning.
SpIDer Gate's log file name is spidergate.log. The file is located in the C:\Documents and Settings\Your_user_name\DoctorWeb folder.
SpIDer Gate is compatible with all web-browsers.
Dr.Web anti-virus engine is so fast that SpIDer Gate won’t delay loading of web-pages or slow-down file transfers.
The Speed balance option allows you to adjust the amount of CPU time utilized to scan Internet traffic. The higher the scanning priority, the more CPU resources it will use, but it will help maintain high speed connectivity. Low priority results in low CPU load and slower network communication speed. Changing the default value usually is not required.
In fact, the component does not consume traffic. The component checks it while passing it through itself. It processes as much traffic as is generated by the applications that have accessed the Internet and the data that has been received/sent over the network.
Technically, it looks like this:
To check traffic, the anti-virus installs its Internet traffic filters in the protected system and presents itself as a proxy. This filter must be the very first one so that malware cannot process the traffic before it does. For example, in order to conceal that it is transferring data. Third-party monitoring systems also install similar counting filters, but they process traffic after the anti-virus filter because such filters always work consistently. That's why the dwnetfilter process will always be seen as the main consumer of traffic.
On its own initiative, the dwnetfilter component does not connect to the Internet, it only intercepts connections from other applications.
To exclude the false effect that the dwnetfilter component is consuming traffic, you need to exclude it from your traffic control program, if this option is available. It makes no sense to track application traffic separately or their total traffic via the proxy (dwnetfilter).
One of SpIDer Gate’s tasks is to inform users that visiting some websites is dangerous or undesirable, for reasons that include the presence of “pirated” content. Dr.Web informs users about such websites because they are accompanied by malicious programs. Websites are included in the so-called Dr.Web “anti-piracy” database only on the basis of allegations made by content copyright holders. Each allegation is verified by Doctor Web’s lawyers before the decision is made to include the corresponding URL in the database. When users receive SpIDer Gate notifications concerning the undesirability of visiting pirated websites, they are getting objective, legally considered information about intellectual property infringement. Thus, Doctor Web helps users of its products:
Users make their own decisions as to whether it is worth visiting the websites they have been notified about. The SpIDer Gate component can be enabled or disabled at their discretion.
Click on the Dr.Web icon in the system tray.
Open the Dr.Web Security Center.
Windows administrator permissions are required for changes to be made to Dr.Web’s settings. Click on the padlock icon to provide them.
Confirm the system prompt to elevate privileges to those of an administrator.
Click on "Exclusions".
Click on "Websites".
Add the URLs to which you want to allow access. After entering a site address, click on the "+" button.
To add a specific site to the list, enter its address (for example, www.example.com). Access to all the resources located on this site, will be allowed.
To allow access to sites whose address contains a specific text, type the following text in the field. Example: if you enter the text "example", access to example.com, example.test.com, test.com/example, test.example222.ru, etc., will be allowed;
To allow access to a specific domain, specify the domain name with the symbol ".". In this case, access to all the resources on that domain will be allowed. If you use the symbol "/" when specifying a domain, the part of the substring to the left of the character "/" will be considered the domain name, and the part to the right of the symbol—the part of the allowed address on this domain. Example: if you enter the text example.com/test, the following addresses will be allowed: example.com/test11, template.example.com/test22, etc .;
To exclude certain sites from scanning, enter the corresponding mask. Masks are added in the format: mask://...
The mask specifies the name pattern:
Examples:
mask://*.ru/ — all sites in the .ru zone will open;
mask://mail — all sites containing the word "mail" will open;
mask://???.ru/ — all sites in the .ru zone whose names consist of 3 or more characters will open.
When added onto the list, an entered string can be converted to the universal form. For example, http://www.example.com will be converted to www.example.com.
Doctor Web specialists are continuously adding sites to the list for each category. How they do this is described in this Moscow News article.
Find out more
Popular search engines, such as Google and Yandex, offer a safe search option that enables links to sites containing dangerous or unwanted content to be excluded from search results. So that the browser toggles on the safe search option automatically, enable the corresponding Parental Control feature.
Find out more
If you choose Read-only, your child will be able to view files and folder contents but won't be able to change or delete them.
The Blocked option will mean that the files and folders will be inaccessible.
Add the site's address onto the white list, or if you are sure that the site is blocked by mistake, report the false positive to Doctor Web.
Send links to web-site mistakenly rated by the module as undesirable to Doctor Web's laboratory via the web-form on our website.
Right-click on the Dr.Web icon in the notification area and select Parental Control → Settings. Enter the password and select Allow access to all sites. In the Local Access tab, select Allow and Unlimited in the corresponding sections. Click Apply to save the changes.
Caution! Disabling Parental control will allow access to all resources on the Internet, LAN and the PC.
There is no way to recover a Parental control access password. The only solution is to import a new password into the registry from a special file.
Right-click on the Dr.Web icon in the notification area and select Parental Control → Settings. If this is the first launch of the Parental control module, you will need to set a password for it. Then in the subsequent window select what you want to block and then click Apply.
If the password for parental control is not specified, each time you open parental control settings, you will be prompted to set a password. It is Recommended that you set a password right away to prevent unauthorized access to these settings. If no password is required, click Cancel.
If upon activating the Parental control you receive the message "Unable to find a key file", it means that your license does not cover the Parental control. In this case, it is recommended to remove the component: Go to Start–> Settings–> Control Panel–> Add and Remove Programs, find the Dr.Web anti-virus on the list, click Modify and follow the wizard's instructions to disable this component.
Use the local access settings to restrict access to resources on your computer - files and folders. In addition, it is possible to prohibit the use of removable storage media and access to the LAN. By restricting access to such resources you can avoid damaging or removing sensitive data by a third party and prevent unauthorized access to confidential information.
The Parental control module allows you to restrict users' access to certain sites on the Internet, local files and folders, local network resources. An administrator can manually configure a list of banned sites or take advantage of the constantly updated thematic lists provided by Doctor Web.
Local access protection and the URL filter are parental control features disabled by default. You need to activate them manually by setting the parental control operation mode and access password in its settings.
The Parental control module can restrict acces to any specific sites or web-pages, as well as to all known sites containing information on certain subjects (such as sites about drugs or weapons, sites of paid on-line games, etc.). A list of specific websites to be blocked is set up by the user; both individual addresses and keywords found in URLs can be specified in this block list. Blocking websites by subject is carried out automatically using the lists, updated regularly by Doctor Web.
If you set a password for accessing the Parental Control, only the computer's administrator will be able to do so after entering the password. If no password is set, then any user with administrative privileges will be able to change the settings.
If Dr.Web has detected a malicious program, one of the following actions can be applied to it:
Cure — Dr.Web can try to restore the infected file to its original state.
In most cases, the "Cure" option will be unavailable. This action is only available for files infected with known, curable viruses. Trojans and compromised files found in other objects (archives, email files and file containers) cannot be cured.
Remove — a malicious object (file, script, email attachment, etc.) is permanently deleted.
Move to quarantine — if for some reason you want to save a file (for example, to send it to Doctor Web’s virus laboratory), you can move it to the secure quarantine folder where it will not be able to harm your PC.
Ignore — no action is taken. Choose this option only if you are completely sure that the threat is in fact a false positive.
Threat-neutralisation options have their limits:
Suspicious objects (seemingly infected files and files that supposedly contain malicious code) cannot be cured.
Threats that are not actually files (e.g., boot sectors) cannot be moved or deleted.
No actions can be performed with individual files in archives, installers or emails—in such cases, an action is applied only to the entire object.
New threats are emerging every day, and it is quite possible for a trojan to get into your system undetected since no corresponding definition yet exists in the virus database and the malware has not done anything suspicious to expose itself. As a result, the file monitor SpIDer Guard, which scans files, whenever they are being opened, launched, or modified, and watches over running processes, cannot detect it.
Dr.Web recommends
Schedule regular system scans to occur at least once a week. You can set up the scans to be run at the most convenient time for you—for example, when you are not using your PC.
Dr.Web scanner for Windows either scans files at the user’s command or on the schedule specified in the Scheduler. Not all the files are checked, but only those specified in the scanner settings instead. By default, files are checked by format — i.e., files in archives, packed and e-mail files, and RAM and all the autorun objects as well. You may choose to scan disks, folders, scan by file types, by preset mask, or scan all the files. To view current scanner settings, go to the program main window menu bar and select Settings–>Modify settings.
Quick scan of the critical system objects with the anti-virus scanner is launched automatically as the program starts. It is required to find out if any viruses exist in the system. After the scan is complete, two right windows indicate numbers. The left one shows the number of viruses found on your PC, while the right one — the number of RAM objects and files scanned with the anti-virus scanner.
In order to launch full scan, please use the Task scheduler.
Windows XP:Open the Windows task scheduler (Start->Control panel->Assigned tasks). Find the Dr.Web Daily Scan task pre-installed during installation and open it to edit. In the Task tab, check Enabled. In the Schedule tab, specify scan frequency and time you need. Press Ok to apply the settings. Enter user name and password upon the operating system request.
Windows Vista/7:In order to edit a task pre-installed during the anti-virus installation, right-click on the Dr.Web icon in the notifications area and select Tools->Scheduler. In the next window, select the Drweb Daily Scan task, which is disabled by default. You should enable it (by right-clicking the task and selecting Enable option). In the Triggers tab, edit launch time and frequency.
The Move action in respect to infected and incurable objects means the following: an object is moved to a special directory specified in the Move to field (by default, it is the infected.!!! subdirectory of the Dr.Web installation directory) and accessible even after the scan is over. Furthermore, after having been moved, the file loses its extension. Such actions mean that the virus is actually “disarmed”, rendered incapable and, therefore, absolutely safe.
To have all the messages marked with Dr.Web spam filter automatically moved to a specific folder — let's call it Spam, for example, — follow the below steps:
Below are detailed steps on how to set up rules for various e-mail clients. It is assumed that the Anti-spam is configured to mark an incoming spam with the [SPAM] prefix. If you chose an alternative prefix, use it in accordance with this manual...
Incoming mail filtering is processed by SpIDer Mail, one of Dr.Web modules. The following steps describe how to activate the spam filter:
After you’ve activated your spam filter, SpIDer Mail with Vade Retro anti-spam engine integrated into it starts filtering all your incoming mail on POP3 and IMAP4 protocols.
To move automatically all messages marked as spam by Dr.Web Anti-spam into definite mail folder in your mail client, do the following.
Whitelists and Blacklists contain mail addresses you either trust or not.
Both lists settings should be fill in one after another, parted by “;”. The “*” sign can be used as a part of e-mail address. For example, *@domain.org passes for all addresses with “domain.org” domain name.
In case some messages are falsely filtered, they should be forwarded as attachments to special addresses for analysis and correction of spam-filtering techniques.
At first all spam messages were of Latin origin and spam-filters’ developers, represented for the most part by Western companies, were aimed at filtering these ones only. Later on spammers switched into Cyrillic, too. But since the bulk of spam is still in Latin, there are some difficulties to filter Cyrillic spam.
To save your Cyrillic correspondence from being filtered as spam without a prior analysis, check the “Allow Cyrillic texts” box. Otherwise such e-mails are likely to be marked as spam. “Allow Chinese, Japanese, Korean text” option works the same way.
Right-click on the Dr.Web icon in the notification area. In the menu, hover over the Firewall item and in the drop-down list, select Settings. Click the Application tab.
To create an application rule, click Create. In the opened window, specify the path to the executable file for the program for which you are creating the rule, and select
You do not need to configure rules manually if the firewall is operating in the training mode — it is easier to configure access for each application right from the firewall notification window when it attempts to connect to the network for the first time.
Dr.Web Firewall has four operating modes:
If you install a Dr.Web package that includes the firewall, you will be prompted to deactivate the Windows firewall. The Windows firewall must be disabled, doing otherwise will result in numerous conflicts that can cause errors or an OS crash.
Neither it is recommended to enable the Windows firewall while the Dr.Web firewall is working.
You can't disable automatic startup for the firewall with standard tools available in the system.. However, you can disable temporarily various anti-virus modules including the firewall at any moment. Right click on the Dr.Web icon in the system tray and select Firewall-> Disable in the context menu.
Note: If the Disable item is not available in the menu, switch to the Administrative mode.
Dr.Web Firewall in the real time mode creates rules for applications running in the system but are not on its list. Therefore, you must create rules for such applications when they attempt to connect to the network for the first time. A connection request is issued for specific ports and protocols utilized by the application. You can allow all the requested connections, a connection only for a specific protocol and port, or block the connection. Once the rule is created, the firewall handles requests according to the rule and no longer gives out messages regarding application's network activity to the user.
The predefined database contains rules for the most popular programs, as well as all Windows system services and applications. The database is updated on a regular basis.
For more information see the video tutorial on configuring the Dr.Web firewall.
The firewall is a program that controls the exchange of data between your PC and the rest of the network. The firewall's main job is to monitor application-generated network activity and prevent hackers or malicious programs from trying to send information from your PC to the network or, vice versa, to accept it from a remote source without authorisation.
In this mode, the firewall can be trained to respond to attempts made by programs to access the Internet.
Upon detecting programs making attempts to access network resources, Dr.Web Firewall checks whether filtering rules have been set for those programs. If the rules haven’t been specified, the user is prompted to either choose a single action for the firewall or create a rule that will be used in the future to process such an application's network activity.
If the firewall is blocking your ability to work with the network, you need to do the following:
Important! This action will reset all of the user settings for all the Dr.Web components, and you will need to configure them again.
After that, when you try to access the Internet, you may see requests from the firewall (to create a rule, to block once, to allow once). Create allow rules for selected applications by clicking on the button Create rule → Allow → OK.
For more on how to train the firewall, refer to the documentation
Please contact our technical support service. Attach the report created by the DwSysInfo utility to your request.
To generate a report:
To prevent a specific program from connecting to the Internet, create a new rule. Click the Dr.Web icon on the taskbar, and select Security Center → Files and Network. Click on the icon.
In the UAC dialogue, click on Yes, and enter the administrator password, if necessary.
Select the Firewall section, and click on Change in the Application rules.
In the newly appeared window, click on the icon to add a new rule.
In the next window, enter the path to the application's executable file, and in the drop-down list Launching network applications, select Block. Then select Block all on the Access to network resources list.
Click on OK to have your changes go into effect.
The notification window’s appearance indicates that a processing rule has not been set for the application to which the firewall has reacted. You can do one of the following:
Note. Always try to create rules to automate the firewall's operation.
To prevent a specific program from connecting to the Internet, you have to create a new rule. Click on the Dr.Web icon on the taskbar, select Security Center → Files and Network and click on the .
In the UAC dialogue, click on Yes, and enter the administrator password, if necessary.
Select the Firewall section, and click on Change in the Application rules.
In the newly appeared window, click on the icon to add a new rule.
In the next window, enter the path to the application's executable file, and then in the drop-down list Launching network applications, select the action you need:
Then select the action you need from the Access to network resources list:
Click OK to have your changes go into effect.
If the firewall is operating in interactive mode, there is no need to manually configure rules — it is easier to configure access for each application at the time of its initial network activity, directly from the firewall notification window.
Click on the Dr.Web icon on the taskbar, select Security Center → Files and Network, and click on the icon. In the UAC dialogue, click on Yes, and enter the administrator password, if necessary.
Then, toggle on the switch to make the Firewall component active — its frame will turn red.
To reset the settings, click on the Dr.Web icon in the system tray. In the Dr.Web menu, select Security Center. Click on the icon in the lower-left corner of the window, and then on — in the upper-right corner. In the Manage settings section, select Change → Restore defaults, and click on OK.
Important! This action will reset all the user settings for all the Dr.Web components, and you will need to configure them again.
Dr.Web Firewall has three operating modes:
The user can configure the mode in the firewall's settings. If a rule has already been set for an application, the firewall will follow it.
A parent process is a process or an application that can run other applications. Users can configure rules for parent processes in the window used to create or edit rules for an application with the help of the drop-down list Launching network applications.
Click on the Dr.Web icon on the taskbar, select Security Center → Files and Network, and click on the icon. In the UAC dialogue, click on Yes, and enter the administrator password, if necessary.
Select the Firewall section, and click on Show additional settings. In the Operation parameters for known networks section, click on Change. In the next window, the user can define a set of predefined rules for each network connection.
This firewall element manages the traffic flow via the selected protocols by allowing or blocking packets according to specified conditions. The packet filter is a basic means of ensuring your computer’s security; it operates independently of applications.
Dr.Web Firewall is a Dr.Web anti-virus software component, and it is impossible to install the firewall without the anti-virus.
A digital signature is a code that verifies that a program has been received from a particular source and has not been changed. At the same time, a signed application is not necessarily secure, so users should be careful when installing any software, even signed software.
This could be malware. It is recommended that you launch a full anti-virus system scan.
At home, when you need to protect only one computer against network attacks, the packet filter configuration is not required. The fact is that the firewall database contains a substantial number of rules, and these rules are activated as they are required. If, for any reason, a rule is absent, the firewall will request the action.
If Dr.Web has detected a malicious program, one of the following actions can be applied to it:
Cure — Dr.Web can try to restore the infected file to its original state.
In most cases, the "Cure" option will be unavailable. This action is only available for files infected with known, curable viruses. Trojans and compromised files found in other objects (archives, email files and file containers) cannot be cured.
Remove — a malicious object (file, script, email attachment, etc.) is permanently deleted.
Move to quarantine — if for some reason you want to save a file (for example, to send it to Doctor Web’s virus laboratory), you can move it to the secure quarantine folder where it will not be able to harm your PC.
Ignore — no action is taken. Choose this option only if you are completely sure that the threat is in fact a false positive.
Threat-neutralisation options have their limits:
Suspicious objects (seemingly infected files and files that supposedly contain malicious code) cannot be cured.
Threats that are not actually files (e.g., boot sectors) cannot be moved or deleted.
No actions can be performed with individual files in archives, installers or emails—in such cases, an action is applied only to the entire object.
Yes, you can. In order to disable SpIDer Guard, right-click on the Dr.Web icon in the notifications area and select SpIDer Guard–>Disable.
Enabling this option allows to block automatic launch of autorun.exe-like files from removable media and hard disk drives. This option is used to neutralize autorun-viruses, which are automatically activated when a device is connected to the PC with autorun option enabled.
Enabling this option allows to block attempts to modify HOSTS system file used by operating system to make an Internet access easier. Modifications of this file may be resulted in virus or any other malicious program activities, and this may cause loss of access to some websites or network resources as a whole.
Anti-virus guard is loaded into RAM and checks files being created or modified on the hard disk and all the files being opened on network disks and removable media “on the fly”.
Besides, SpIDer Guard constantly traces running processes activities specific to viruses and blocks those processes upon their detection.
Upon detection of infected objects, SpIDer Guard interacts with them according to the specified settings.
SpIDer Guard log file is called spiderg3.log and located in the anti-virus installation folder (by default, it is C:\Program Files\DrWeb).
Paranoid mode is an enhanced protection mode. When this mode is activated, the guard starts scanning all the files being opened, created or modified on hard disks, removable media and network disks.
In the Optimal mode the guard scans only files being launched, created and modified on hard disks, removable media and network disks.
In order to exclude a program or file from the SpIDer Guard scan, right-click on the Dr.Web icon in the notifications area and select SpIDer Guard–>Settings. In the next window, proceed to the Exclusions tab, press the Browse button to select the folder where the program to be excluded from the scan is installed, and press Add.
Should it become necessary to exclude a folder or file while the Dr.Web for Windows Scanner is running — select Settings–>Modify settings in the scanner menu. You may add a folder in the Scan–>Excluded paths list tab, and a certain file in the Excluded files list, then you need to press Add.
SpIDer Mail scans email messages only if you are using a local mail client (for example, MS Outlook, Mozilla Thunderbird, etc.). Moreover, emails are scanned as they are downloaded. When the list of new messages is displayed on the server, they may not yet have been physically downloaded by you, and, thus, at that moment, they are still unscanned.
If an email is opened via a browser, it is not downloaded to the local computer. Instead, it is rendered by the browser according to the message located on the remote server. It is impossible to scan an email if it is not fully downloaded. But any attachments you save from an email message on the disk of your computer will be scanned by SpIDer Guard.
If the spam filter misrecognizes some letters, they can be forwarded to special mail addresses for analysis and improving filter performance quality:
Important! You should forward messages as attachment, not as inline.
You can test proper operability of anti-virus programs detecting viruses by their signatures with the use of EICAR (European Institute for Computer Anti-Virus Research) file.
This program is specially designed to allow you to see how the installed anti-virus will alert you to the viruses it detected, with no need to expose your PC to danger. Eicar program is not malicious but is specially tuned so that most anti-viruses treat it as a virus. Dr.Web refers to this “virus” as EICAR Test File (Not a Virus!).
To test mail anti-virus performance, you can ask a friend of yours to send you this file, or otherwise try to send it to yourself. If SpIDer Mail detects a virus — that is OK.
Use your My Dr.Web Portal—your personal assistant and guide to services. It is particularly from here that you can contact our technical support service. The history of your requests is also available here.
IMPORTANT! If, during the activation process, the program reports errors, please contact our technical support service. Attach to your request the exact text or a screenshot of the error, the Google Play order number (GPA -...) and the Google account address (@ gmail.com) used to make the purchase.
If you have deleted the email confirming your purchase information, you can find the order number (Transaction ID) in your Google Wallet — information on all your orders is stored there.
Only users of the shareware version of Dr.Web for Android (comprehensive security) have serial numbers, which become available to them after they pay for their license on My Dr.Web Portal. Serial numbers are displayed in the Portal’s license information section.
Open the application menu (the button with the three dots in the top-right corner of the screen), and select About. If the application name contains the word Light, you are using the free version. Also, the application menu provides access to different sets of security components; the paid version has substantially more components.
You will receive an email receipt confirming your purchase; it will be sent to your Google email address (@gmail.com). The email will contain your order number and order information, and a link for contacting Doctor Web's support service with any purchase, payment, and refund questions. If you have not received such an email, please contact Google Play's support service — Doctor Web's support service won't be able to help you until your payment has been received.
The list of your paid purchases can be found in your Google Wallet. The list of applications that have been paid for and are thus available to you can be found in the My Apps section of your Google account.
In the program window, open the application menu (the button with the three dots in the top-right corner of the screen); select License, then Enter new serial number, and enter a valid serial number. If you purchased the license via Google Play, after selecting I already have a license, select Renew the license from Google Play. To activate the license, you must have Internet access and use the same Google account you used to make the purchase.
You can find more information about all the activation methods at: https://download.geo.drweb.com/pub/drweb/android/pro/HTML/en/index.html?dw_use_license_key_file_new.htm
According to Google Play's refund policy and under the agreement made between Doctor Web and Google, you can apply for a refund no later than 48 hours after payment is made.
In both cases, you will receive a refund confirmation from Google Play.
Important! The time frame for a refund solely depends on how fast your bank processes such requests. If the money is not returned to your account within 2-3 days after you receive the confirmation from Google Play, contact your bank. Doctor Web cannot influence bank policies or expedite refunds. Our refund liabilities to our users are met once the refund confirmation is received from Google Play.
Chances are the funds have been temporarily blocked by the bank that issued your credit card. Doctor Web cannot influence bank policies. The funds will be returned to your account after the period defined by the bank expires. If the money is not returned to your account within 2-3 days after you receive your confirmation from Google Play, contact your bank.
In My Apps, select Dr.Web and tap Install. A valid license will be recognized automatically.
IMPORTANT! The same steps should be taken to transfer a license from one device to another: users need not take any action to "unbind" the license from their previous device — they only have to remove the application.
Malignant applications for mobile OSs are the fastest growing malware segment. As popularity of an OS is growing among users, so does the interest in it on the part of intruders, whose main goal is to get money. The number of threats to Android increases most rapidly.
Yes, there are and their number is growing. Android.SmsSend Trojan horses that emerged as early as in 2010 are the most common threats to the OS. They are designed to send SMS messages at premium numbers and sign up subscribers to various services.
Mobile banking Trojans are designed to intercept SMS messages, steal mTAN-codes and pass them to criminals who perform various financial transactions with accounts of unsuspecting victims (for example, make online purchases) pose an extreme danger. Android.SpyEye.1 is a banking Trojan for Android OS.
Such malware as Android.MailSteal.1.origin, Android.Maxbet.1.origin, Android.Loozfon.origin and Android.EmailSpy.origin. steal e-mail addresses from devices' address books and send them to a remote server, so that attackers can carry out spam mailings.
While out of the office, employees are not protected from hackers, applications they use may have vulnerabilities, their computers and mobile devices can be infected with viruses and Trojans that steal banking and payment system access passwords and money from bank accounts.
Employees regularly connect to the company's network via their device, and thus put confidential data and money at risk—not only their personal assets but corporate too. Incidents when malware gets onto a local network from personal devices, including handhelds, account for up to 70% of intrusions.
In addition, banks often send SMS confirmations to maintain security of transactions. There are malignant programs that can modify such confirmation messages. An anti-virus guarantees that incidents when money is stolen from accounts will never be concealed.
You don't need to install anything — just visit a compromised web-site. And it won't necessarily be a site with objectionable content — from intruders' point of view, hacking news portals is much more useful. News sites are the most visited ones on the Internet. They usually do not cause any suspicion among users or system administrators from companies which do not block access to such sites. That's why news portals are a very attractive field of operation to intruders. By Spreading malware through such sites, they can cause damage to a huge number of users and companies.
Dr.Web for Android protects from viruses and other malicious programs that may steal or damage information stored on the mobile device. It prevents viruses from getting and running on a mobile device.
Note: Dr.Web for Android can only protect mobile devices and its virus databases are different from those used by the anti-virus maintaining security of desktops and laptops. To protect a computer, use corresponding products from Doctor Web.
Dr.Web anti-virus occupies about 1 MB in the device memory. Only the file monitor that keeps track of the system processes resides in the memory at all times. The monitor requires a certain amount of resources, but it has no noticeable effect on overall performance.
In the top-right corner of the main application window, click on the menu icon, and select About.
On the newly appeared page, you'll find information about the name and version of the Dr.Web solution you’re using to protect your device.
The name of your Dr.Web product can also be found in the License Manager on Doctor Web’s site.
If you inadvertently downloaded Dr.Web for Android Light instead of Dr.Web Security Space for Android, download a free 14-day trial for the full version (the trial is issued during installation) from Doctor Web’s site. You can also download the full version of Dr.Web from Google Play.
Download a free 14-day trial for the full version (the trial is issued during installation) from Doctor Web’s site.
You can also download the full version of Dr.Web from Google Play.
In the top-right corner of the main application window, click on the menu icon, and select License.
On the newly appeared page, you can find out who owns the license and when the license expires.
The validity period of your Dr.Web license can also be viewed in the License Manager on Doctor Web’s site..
The main signs that malicious behaviour is occurring in the system area are as follows:
Due to the specific features of the Android OS, it's impossible to employ the standard features of ANY anti-virus to neutralise trojans in the system memory because, just like any other application, an anti-virus installed on a non-root device does not have administrative privileges: Dr.Web can detect malicious programs that get into the Android system directory, but it is not authorised to remove them. In addition, the quarantine option is not available for them (or for any other installed application).
To close firmware vulnerabilities and neutralise threats in /system, you can stop or disable some system applications. This will not eliminate a threat completely, but it will neutralise it until you can remove it permanently.
To stop an application: in the list of installed applications on the screen Settings → Applications, select the application that has been determined to be a threat and then on the screen containing the information about it, click on the Stop button.
This action will need to be repeated every time you restart the device.
Disable the application via the device settings: in the list of installed applications on the screen Settings→ Applications, select the application that has been determined to be a threat and then on the screen containing the information about it, click on the Disable button.
If your device is rooted (with superuser privileges that allow you to make any type of change you want, including to the firmware) and an application can be removed without disrupting device operation or cured, you will see the corresponding option in the anti-virus's interface.
With root access enabled, you can also try to remove malicious applications with the help of special third-party utilities.
In some cases, configuring root access may lead to the device manufacturer denying to provide you with warrantied maintenance.
If your device has custom firmware, you can restore the device manufacturer’s official software on your own or contact the service center. If you are using the device manufacturer’s official software, try to contact the manufacturer to get more information about this application.
If the manufacturer recommended that you update the firmware, before doing this, make a backup of all your user data and then do a reset to the factory settings.
To disable information about threats in system applications that cannot be removed without disrupting device operation, tick the System Applications box in the Settings section → General settings → Additional options.
We also recommend that you read the Anti-virus Times issue dedicated to this topic — System business. Please refer to the issue Firmly rooted to know how trojans can find their way into firmware.
Start Dr.Web for Android. In the subsequent window go to the SpIDer Guard section and check if the Monitor is enabled and protects the system message is displayed. If it is, the anti-virus protects your device. If the message is Monitor disabled, the monitor is not running. Tap the monitor indicator button.
To scan your mobile device for viruses, launch Dr.Web for Android, and tap Scanner. In the next window, specify the scan mode.
Abort scan at any time by tapping Abort.
Launch Dr.Web for Android and select Statistics. The statistics window displays the number of processed files and information about all actions performed by the anti-virus components. It is possible to reset the statistics (Menu→Clear statistics), or save the log to a file (Menu→Save log).
Tap on the Dr.Web icon on the notification panel. In the succeeding window you will see all the available information about the threat. Tap on this message, then select the desired action: delete the file, place it into the quarantine, or ignore the warning.
Warning! It is not recommended to choose the Ignore option! If you believe that the anti-virus has made a mistake, select Quarantine and after that send the file to Doctor Web for a detailed analysis.
Dr.Web cannot remove malware if the device firmware is infected. Contact the device manufacturer’s authorised service center to get your device’s firmware replaced.
SpIDer Guard is designed to constantly protect mobile devices against viruses and other threats. It loads into the memory upon Android start-up and scans all files accessed by a user or the system in real time.
Select Settings — Security — Device Admin Apps or Device Admins — For Dr.Web Security Space, toggle the switch to the Off position (or clear the box) — enter your Dr.Web account password and click on the Deactivate device admin button.
If you have forgotten your Dr.Web account password, you can reset it:
Remove Dr.Web the way you would an ordinary application: open the Applications menu and move the Dr.Web icon to the Trash. Confirm that you want to remove the application.
There are three ways to install the anti-virus:
Open the Dr.Web application; click on Menu → License → Enter a new serial number. Enter your serial number and click on Activate.
No additional actions, including reinstallation, are required. This same method can be used to activate a serial number for a purchase/renewal of Dr.Web Security Space.
If any error messages appear, try to activate your license using a different network connection.
If you continue to encounter problems, a detailed diagnostic is required. Submit a written request to our technical support service. Please attach the error screenshot to your request, and enter your serial number.
Activation via a key file only works for an application that has been downloaded directly from Doctor Web's site (this method is not suitable for an application installed via Play Market!).
Copy the key file to any folder in the device's memory or to its memory card.
You can extract the archive's contents and copy just the file with the *.key extension or transfer the entire ZIP archive to your device;
The key file will be installed in the system, and a message notifying you about this will appear on the screen.
If any error messages appear, try to activate your license using a different network connection.
If you continue to encounter problems, a detailed diagnostic is required. Submit a written request to our technical support service. Please attach the error screenshot to your request, and enter your serial number.
Select Menu → License → I already have a license:
Then click on Recover purchase from Google Play.
Enter the email address you used when purchasing this license, and your personal data
If any error messages appear, try to activate your license using a different network connection.
If you continue to encounter problems, a detailed diagnostic is required. Submit a written request to our technical support service. Please attach the error screenshot to your request; indicate your Google Play order number (GPA-...) and the Google account address (your_email@gmail.com) you used to make the purchase.
Start Dr.Web for Android. The list of application components opens — the icons that are enabled will be highlighted in green and accompanied by the text enabled. Select each item you want to disable — the disable button is at the top.
With the anti-virus disabled, your mobile device becomes vulnerable. Be sure to reactivate Dr.Web as soon as you can.
You can use whichever standard method is convenient for you to uninstall the application, either by going to Settings → Applications on your device or by clicking on the anti-virus icon in the context menu.
All the available ways to uninstall the application are listed in the documentation.
After its initial launch, Dr.Web establishes a network connection with the server from which it is receiving a license. Depending on the quality of the Internet connection and the performance of your device, this process may take about one minute. Just connect your device to the Internet and wait until the message saying that your license was not found disappears.
Update your browser and try to download the file again, or rename the file, replacing the zip extension with the apk extension.
Start the registration procedure from the beginning.
Follow the recommendations from this article.
You installed the Dr.Web Security Space version for Android that is not designed to work on a subscription basis — Dr.Web Mobile Life. Remove the product and install the appropriate version.
Open the Dr.Web for Android application, and tap Menu (the three dots in the upper-right corner of the screen) → License → Renew license via Google Play. Open the link and pay for the license. When an attempt is made to renew a license that was not purchased on Google Play, the application will display an error message and another renewal method can then be selected.
You can restore your serial number using the web form at https://support.drweb.ru/restore.
If you know your previous email address, you can replace it with your new one using the web form at https://products.drweb.ru/register/change_email/.
Please contact our technical support service at https://support.drweb.com/support. You will need to attach copies of the following documents to your request.
By default, virus database updates are downloaded automatically in the background. To update the databases manually, on the main application screen, tap “Menu” (the three dots in the upper-right corner of the screen), and select Virus databases and then Update.
Presently you can't update the anti-virus by copying virus databases onto a mobile device. To update the databases, use the built-in update module.
Note: an Internet connection is required for updating.
Information about the number of virus definitions in the databases and date of the last update is contained in the anti-virus statistics.
Your device doesn’t have enough free space or your network connection is not stable. Remove unneeded applications from your device to free up space.
Most likely, you are using the mobile Internet and, at the moment, the quality of the network connection is low.
Start Dr.Web for Android and tap the Menu button on your mobile device. In the pop-up window select Settings.
Dr.Web for Android interface language corresponds to the current language of the operating system. Select English as the Android interface language and the anti-virus will switch to English automatically.
Note: to change the OS language tap Menu and point to Settings in the subsequent pop-up window. Go to Language & Keyboard, Select Language and choose the language you need in the succeeding window.
For version 11.5:
For version 12:
It is impossible to launch received updates without a system restart, so don't disable such notifications, and it's impossible to do this via the anti-virus interface.
If a system restart does not make such notifications go away, it may be due to certain features of your operating system. In this case, you should submit a written request to our technical support service and follow the instructions received from our support engineers.
For version 11.5:
It is strongly recommended that you do not disable notifications for these levels: Threat detected, Critical, Major.
For version 12
It is strongly recommended that you do not disable notifications for these levels: Threat detected, Critical, Major.
Dr.Web Security Space for Android version 12 has a new feature that lets you password-protect your Dr.Web account and the configuration of Anti-theft and Parental Control. Setting a password for your Dr.Web account ensures that outsiders can’t tamper with important anti-virus and system settings.
If you’re a Dr.Web user, when you upgrade to version 12, an account will automatically be created for you provided you enabled the Anti-theft component before the upgrade.
If you’ve downloaded Dr.Web version 12 for the first time, create an account so that you can set a password for accessing Dr.Web’s settings.
In the top-right corner of the main application window, click on the Menu icon.
Select Account.
Specify a valid email address. Click on Continue.
Specify an account password. It must consist of at least 4 characters.
Cybercriminals almost instantly hack passwords containing fewer than 8 characters.
Re-enter the password, and click on Continue.
You will see confirmation that you have created an account. Click on Continue.
This same password will work both to protect the settings of certain Dr.Web components and to permit access to other applications installed on the device if the Parental Control blocks access to them.
The service is available at https://acs.drweb.com.
In the appropriate fields, enter the code displayed on the screen of your locked device and the email address you used to register Dr.Web Anti-theft on www.drweb.com.
Press the Get password button. A special code that you can use to unlock the device and disable Dr.Web Anti-theft will be sent to the email address you specified.
Enter the code you receive in the Enter password field on the screen of your locked device. The device will be unlocked and Dr.Web Anti-theft will be disabled. To resume using Dr.Web Anti-theft, you need to enable and configure it again.
Ask your friend from the Buddies list you created when you configured Dr.Web Anti-theft to send your mobile phone an SMS message containing the text #RESETPASSWORD#.
When you receive the SMS with the command, the password reset will occur automatically. If your mobile phone is not blocked, you will see the Change password screen, where you can set a new password.
If your device was blocked, it will be unblocked.
Click on Forgot your password? on any screen that prompts you to enter your password. Read the instructions.
Open the Dr.Web account page https://acs.drweb.com and enter the key and email address you specified in the Forgot your password? window.
If the code is entered correctly, you will see this window.
Check your incoming messages—you will receive an email containing a confirmation code.
Enter this code in the Forgot your password? window, and click on Next.
Create a new password and remember it.
If you did not receive the email, click on the line Did not receive the email?, and you will automatically be redirected to the Doctor Web technical support page.
If you failed to unlock the Anti-theft via the anti-theft unlock service or using SMS commands, submit a written request to the technical support service.
The technical support specialists DO NOT provide the anti-theft unlock service by phone.
Due to the features of anti-theft, which task is to prevent unauthorised access of other persons to the device management, the unlock service is provided only to device owners. When requesting, you will need to verify that you are the owner of the device.
In the support request:
Attach to your request:
If you no longer have access to the email you used to register your account, you will need to remove your old account and create a new one.
If you no longer have access to the email you used to register your account, you will need to remove your old account and create a new one.
Select Account.
Click on Delete account.
Delete account Delete account.
When an account is deleted, the Anti-theft and Parental Control settings will reset—you will need to reconfigure them.
Dr.Web for Android Parental Control will protect applications from unauthorised access and anti-virus settings from tampering by outsiders or children. But first Dr.Web Parental Control must be enabled.
Select Parental Control in the Dr.Web menu.
Click on the Enable button or on the switch in the upper-right corner of the window.
Grant Parental Control access to Android’s special features by clicking on Grant access.
In the Special features settings window, click on the Dr.Web Security Space button.
Use the switch to enable Android’s special features.
Close the configuration window for special features.
Go to the Applications tab, and select Settings — this will block unauthorised access to the system’s settings.
In the Components tab, select all the items—after this, a password will have to be entered to access the selected Dr.Web protection components.
Dr.Web Security Space for Android can protect against both the downloading of new applications and the use of applications that have already been downloaded.
To prevent other users—your children, another family member, or outsiders—from downloading programs or using programs that have already been downloaded but have been determined by you to be harmful for them, use the special Parental Control feature to block those options.
Open the Applications tab in Dr.Web Parental Control. You will see a list of all the applications installed on your device. Select the applications you want to block access to.
This is only sufficient to prevent anyone who does not know the Dr.Web account password from using already installed applications. You must also prohibit anyone from downloading new applications to your device.
Go to the Components tab of the Parental Control. Check the box next to Dr.Web settings.
In the Components tab of the Parental Control, select Play Market.
And then if anyone attempts to download a new application, this window will appear:
Dr.Web doesn’t block the launch of an application. It only blocks the user from accessing the application window.
The URL filter in Dr.Web Security Space for Android 12 is disabled by default. We recommend that you configure it right after you install Dr.Web and that you password-protect access to it using Dr.Web Parental Control—this will prevent those close to you from visiting malicious and fraudulent websites.
In addition, you can configure website blacklists and whitelists or block access according to thematic groups of sites.
Only then will you be able to keep your children (or anyone else who has access to your device) from disabling the blocking options in the URL filter and visiting webpages you deem to be undesirable; they will be protected from fraudsters’ attempts to lure them to dangerous sites.
To prevent anybody from tampering with the settings you established for the URL filter.
In the Parental Control's Components tab, check the box next to URL filter.
When trying to open a website from the banned websites list, the user will see this window.
Learn more about the URL filter settings from our video tutorial.
Open Dr.Web Security Space and click on the URL filter.
Click on the "Black and white lists" button.
Then, click on "White list".
Click on the "+" button.
Enter the site address to which you want to allow access and click on "Add URL".
This site will not be blocked by the URL filter provided that its address is not contained in the thematic group "Known infection sources".
Dr.Web Ant-theft performs three principle tasks. It:
The service is available at https://acs.drweb.com.
In the appropriate fields, enter the code displayed on the screen of your locked device and the email address you used to register Dr.Web Anti-theft on www.drweb.com.
Press the Get password button. A special code that you can use to unlock the device and disable Dr.Web Anti-theft will be sent to the email address you specified.
Enter the code you receive in the Enter password field on the screen of your locked device. The device will be unlocked and Dr.Web Anti-theft will be disabled. To resume using Dr.Web Anti-theft, you need to enable and configure it again.
Send the trusted friends on your Dr.Web Anti-theft contact list a memo containing the SMS commands used to remotely control the Anti-theft in emergency situations—that way they’ll know how to help you when needed.
Your device must be running Android 4.0 or a later version; and for the Anti-theft to work properly, it must also have a SIM card.
The Anti-theft uses Dr.Web account information—a password is required to unlock the device. If a password hasn't been specified (or if a Dr.Web account hasn't been created), the feature won't work.
Meanwhile, if the Anti-theft is enabled, some Dr.Web and device settings become password-protected automatically—some key parameters (such as the device administrator list, Dr.Web Account, etc.) can't be changed without entering the password.
The only Dr.Web component that interferes with the Anti-theft's operation directly is the Parental Control. Both components use the same password, and if Parental Control is enabled, the fingerprint reader (if available on the device) can't be used to unlock a device that has been locked with the Anti-theft. The password will need to be entered.
If Parental Control is disabled, the fingerprint reader can be used to unlock the Anti-theft.
In the application's main menu, select Anti-theft. In the Configuration Wizard window, enter and confirm a password. If necessary, create a friends list (a list of trusted numbers).
More detailed information about configuring the anti-theft can be found in the corresponding section of the documentation.
Then you can adjust anti-theft security parameters: set blocking conditions and the actions that the program will perform if those conditions are met. More information about this can be found here.
To activate the anti-theft, use the previously specified password.
No, a password is required. Efficient blocking can only be accomplished by setting a strong password or enabling the fingerprint reader (if this feature is available on your device).
Trusted SIM cards — this is the list of SIM cards you use on your device. By default, if Dr.Web Anti-theft detects a SIM card that is not on its trusted list, it will block access to the device. In this case, if your device gets stolen and your SIM card is replaced, no one will be able to use the device. If one trusted SIM card gets replaced with another one on the list, the Anti-theft won't lock your device.
The card is identified by its unique ICCID identification number (this is the SIM card number in international format). You can see it on your SIM card or on the card on which it was delivered. You can also find out the SIM ID using special programs available on Google Play.
Each SIM card's ID is unique—unlike a phone number, which can be changed. There is no universal way to find out the ID that corresponds to a cardholder's phone number.
You can edit the trusted list at any moment by entering a name for each SIM card on the list.
To add a SIM card onto the trusted list, do the following:
You can edit the trusted list whenever you like by entering a name for each SIM card or deleting a SIM card from the trusted list.
You can find out more about the Anti-theft and SIM cards here.
Once all the Dr.Web components are downloaded, the Anti-theft verifies whether the inserted SIM cards are on its trusted list. If they are not, the device is locked until a password is entered.
After you've entered the password and unlocked your device, you will be able to use a notification dialogue to add a new SIM card onto the trusted list.
Upon the Anti-theft’s initial launch, the SIM card currently in use on a device is regarded as trusted by default. This may come in handy if you’ve installed Dr.Web for Android but haven’t been using the Anti-theft and now want to enhance your device's security.
Important! If your device is running Android 5.1 or later and two SIM cards are installed on it, both SIM cards will be added onto the trusted list automatically when the Anti-theft is run for the first time. For earlier Android versions, only the active SIM card appears on the list automatically. The second one must be added onto the list manually.
There are three ways to choose from to unlock the device depending on the version of Dr.Web for Android you use and availability of the friends list.
The password dialogue is temporarily locked, and there is no way to unlock the device during this period.
To make sure that your information never gets stolen, you can configure the Anti-theft to wipe all of your user data from the device after the tenth failed attempt and reset the device to its default settings.
Dr.Web Anti-theft is not equipped with a kill switch that would render the device non-operational. It can only wipe all the user information (after receiving the corresponding SMS command, or automatically, after 10 failed password-entry attempts if the Remove data option was on). At the same time, if Dr.Web does not have administrator rights on the device, it will not be able to reset all the settings and delete the installed applications, so the smartphone will remain locked. But, overall the device will remain operational.
You can add numbers from your phone book and call and SMS history or enter them manually.
You can find out more about how numbers can be added onto the buddies list here.
Some Anti-theft features are only available if an active SIM card is being used on the device. Those features include the buddies list, location services, and remote SMS commands. All other key Anti-theft features—locking the device, wiping user data after ten failed password-entry attempts (if that option had been enabled), showing a message on the lock screen—will be available.
More information about the "no SIM card" mode can be found in the documentation.
Yes. In this case, the anti-virus security is managed by the Dr.Web Server administrator who oversees the security of their company’s entire information infrastructure, including employee handhelds.
To learn how you can get your personal Dr.Web-protected device connected to your company's anti-virus protection system, read here.
Start the Dr.Web Anti-virus application, and click on Anti-theft — Forgot password. At the bottom of the application screen, you’ll see the list of contacts who can help you change your Anti-theft password. Ask any person whose phone number appears on this list to send you an SMS message with the text #RESETPASSWORD#. Create a new password.
Launch Dr.Web for Android and select Statistics. The statistics window displays the number of processed files and information about all actions performed by the anti-virus components. It is possible to reset the statistics (Menu→Clear statistics), or save the log to a file (Menu→Save log).
Launch Dr.Web for Android and select Statistics. Tap Menu and choose Save log on SD card. The DrWeb_Log.txt file will be saved into the /Andoroid/data/com.drweb/files/ directory and a corresponding notification will be displayed. If you want to send a support request, use the web-form at https://support.drweb.com/support_wizard/. To attach a file to your request, tap Browse, select the file you need and press Open. To send the request, tap the Send button.
To avoid downloading a huge amount of data via the mobile Internet, temporarily disable it for an application. To do this:
When you need to download a major update, for example, via free or home Wi-Fi, you can use this same method to allow the application to use mobile traffic to connect to the Internet.
To view applications whose network access parameters were specified in the Firewall:
If present, this icon indicates that the application settings in the Firewall were changed or that an active rule was set for it.
The floating window containing traffic-usage information is disabled by default because it takes up screen space, which may not always be convenient when working with a mobile device. When no acute need to control traffic exists, the window can be disabled, but when the amount of traffic and where it is coming from is important to know, it is better to have this data on view.
To enable the display of the floating window:
Immediately after this option is selected, the floating traffic-information window will appear; in the future, it will appear on top of other windows.
For user convenience, network traffic-usage information is displayed in two ways.
To obtain full information on application network activity while the Firewall is in operation:
To view data pertaining to an application you are interested in, select the application from the list—the settings window, containing complete information, will open.
The user can also control this information via the floating window—we've described how to enable it here.
If you need to prevent an application from accessing a website, you can do this on the Dr.Web Firewall’s "Traffic" tab:
The firewall will now automatically block access to this resource.
If you want to restore access to a previously blocked resource, you can do this by removing the corresponding blocking rule.
You can also explicitly specify an address that you don’t want any programs connecting to. To do this:
The firewall can restrict the use of mobile traffic and, if necessary, block an application's access to the Internet via a selected connection type: Wi-Fi, mobile Internet, and in roaming.
To configure the connection types that applications can use to connect to the Internet:
To limit the use of mobile traffic:
With this option, you’ll find it very convenient to receive notifications informing you that you are reaching your limit. To enable these notifications, select the “Notifications” checkbox in the “Limit” tab.
Since limited Internet plans are usually offered for a specific amount over a specific period (for example, 100 MB per 24 hours or 5 GB per month), the traffic limitation option can be configured to prevent users from suddenly and significantly exceeding their usage limits.
To configure a limit for the mobile traffic you use
With this option, you’ll find it very convenient to receive notifications informing you that you are reaching your limit. To enable these notifications, select the “Notifications” checkbox in the “Limit” tab.
Two of the tools incorporated into the Firewall can be used to view current network activity.
The first one is the floating window, which, in minimised format, displays the total amount of traffic used and, in expanded format, displays the list of applications currently using an Internet connection.
If the floating window is disabled, do the following to get the latest network activity information:
Here, the user can find information about the applications and services currently using an Internet connection and the amount of traffic they are using.
If, for some reason, you have to completely block an application’s access to the Internet, the best solution will be to prevent the application from being able to transfer data.
To limit any kind of network activity for an application, do the following:
To create a rule that restricts or allows an application to engage in any kind of network activity, do the following:
To create a blocking rule:
If necessary, you can repeat this operation for all the addresses you want to block access to. All other connections will be enabled by default. This operation mode can conveniently be called "Using the blacklist".
To create an allowing rule:
If necessary, you can repeat this operation for all the addresses you want to have access to. Please note that all other connections will be disabled by default. This operation mode can conveniently be called "Using the whitelist".
For each application that uses Internet access, the Firewall collects statistics related to incoming and outgoing traffic.
To view statistics:
Here, users can find complete traffic information (incoming and outgoing) for the application and a network-usage diagram. Users can see how much data the application received during a defined period.
If you need to delete an existing rule:
All Firewall actions are logged and recorded in the Firewall Log. The report contains the following information about applications and actions involving them:
To open the Firewall Log, run Dr.Web, open the firewall, and then click on the icon in the form of the vertical ellipsis. Select "Log".
Note that data related to application network activity is stored in a separate Application log that is created separately for each application.
After this, the Firewall starts operating. By default, all network activity is allowed except the use of the Internet in roaming. To manage traffic at your own discretion, you will need to configure the Firewall.
Since monitoring and recording all network application activity is one of the main tasks of the Firewall, the Application Log stores all the information about application-specific network activity:
To access the Application log, do the following:
The Call and SMS Filter protects against phishers and vishers. But fraudsters can ask children to disable the restrictions their parents have established in this component.
Dr.Web Parental Control will reliably protect your children provided you ensure that they cannot tamper with the Call and SMS Filter settings.
In the Parental Control's Components tab, check the box next to Call and SMS Filter.
This setting won't allow the user to bypass Call and SMS Filter restrictions, and the user will receive calls and SMS according to the settings established for this component. For example, if the Filter is configured to allow calls and messages from the whitelist only, the user will only receive calls from numbers on that list.
When trying to sign in to the Filter settings, the user will see this window:
Learn more about the Call and SMS Filter settings from our video tutorial.
Dr.Web for Android doesn't block outgoing calls.
The anti-virus places suspicious and infected files into the quarantine folder. Suspicious files are quarantined to be sent to Doctor Web's virus laboratory for analysis, infected ones are isolated if curing is not possible for some reason.
To send a suspect file, use the form on our website: https://vms.drweb.com/sendvirus/. To attach a file to your request, tap Browse, select the file you need and press Open. To send the request, tap the Send button.
Launch Dr.Web for Android and select Quarantine. Tap the file you want to restore. In the succeeding window you will see all the information about this file and malicious code contained in tt. Tap the Restore button - the file will be moved to the original folder.
This error can occur due to server overload. Please visit this page later. Or send a written unlock request to our technical support service. Please attach and specify the following data and documents.
Possible reasons:
Solution:
This can be caused by the increased activity of system processes requiring large amounts of RAM. We recommend that you close any applications that you are not using to free some memory. You can view information about running processes and manage them using the standard macOS System Watcher utility.
If the problem persists, try to reinstall the app.
If the problem persists after reinstallation, contact our technical support. To help our specialists assist you quickly, please provide as much information about the problem as possible.
To allow access to a specific site:
For more information about the settings of the SpIDer Gate component, refer to the Documentation.
Users of macOS 10.15 and later can change the application language.
To change the language:
You cannot renew a 30-day trial license. You will need to purchase a commercial license.
On the page zhttps://download.drweb.com/security_space, click on Free download.
Start the Dr.Web for macOS installation process. Click on the Activate a 30-day trial period link at the license-activation stage.
Download the installation file using the Download Wizard or click on the "Free Download" link on the trial request page.
To start the manual updating process, in the main Dr.Web window, select Update is required/No update is required:
If you encounter problems updating your application, contact our technical support. To help our specialists assist you quickly, please provide as much information about the problem as possible.
Automatically, manually on demand, or according to a specified update frequency. By default, Dr.Web updates the virus databases every 30 minutes. For more information about the Module Updating settings, refer to the product Documentation.
To remove that application in macOS:
If removal using standard OS tools fails, contact that anti-virus’s technical support. Doctor Web's technical support service does not provide assistance with the removal of third-party software.
The trial period has not expired, but the license has become invalid
Contact Doctor Web's technical support or activate a new trial version using a different email address.
Unable to activate the license
If you experience problems using Dr.Web that are not covered above, please contact Doctor Web's technical support. To help our specialists assist you quickly, please provide as much information about the problem as possible.
File system scanning is not working (the Scanner and/or SpIDer Guard failed to launch)
Perhaps, the license has expired. To find out the license's validity period and purchase a new one, go to the License section of the main Dr.Web window .
The virus databases are taking a significantly longer time to load or the scanning process is slow
Some files are skipped during scanning (they are not being scanned)
The scanner is frozen
If the Scanner freezes, close it and launch it again. If the problem persists, try to reinstall the app.
Reading error
This error can occur if Dr.Web for macOS is not provided with full access to the drive.
To grant Dr.Web full access to the drive:
Check the volume level in the System Settings section and in the speakers.
SpIDer Gate is not blocking sites that fall into certain categories
A certificate error message appears when the site is opened
SpIDer Gate has blocked a needed site
The site may belong to a category of sites to which access is blocked. To access the site, add it to the exclusions list.
MacOS 10.13 and later blocks the downloading of system extensions (kernel modules). At the same time, the message about a system extension being blocked appears on the screen. For SpIDer Gate and SpIDer Guard to operate correctly, allow the download of system software from Doctor Web in the Protection and Security panel of the System Settings section.
If you’ve experienced problems with the AdGuard VPN tunnel, follow these steps:
If you cannot find Dr.Web for macOS when adding it to the list of filtered applications, restart your Mac and try again.
Create an allow rule in the Firewall settings for the application that cannot access the Internet.
The settings of some components are protected. If the settings are unavailable, disable the protection. To do this, click on at the bottom of the window and enter your username and password.
Updates are not downloading
Dr.Web for macOS reliably protects Macs from all types of threats—viruses, rootkits, trojans, spyware and adware, hacker utilities and various malicious objects—using the latest technologies for detecting and neutralising viruses.
Dr.Web components are constantly updated, and the virus databases and databases of web resources categories are regularly expanded to include new threat signatures. Updates provide an up-to-date level of device protection. Heuristic analysis methods are used to neutralise unknown threats.
The main features of Dr.Web anti-virus:
The current list of supported versions can be found in the Documentation for Dr.Web Home Security Suite / Dr.Web Security Space (for macOS).
Malware programs for macOS exist, but compared with Windows, their number is relatively small. For more information about macOS threats, follow this link.
Yes. The first virus for an Apple computer was created in 1982. The first virus for macOS (Mac.Leap) appeared in 2006. In early 2009, the Trojan Mac.Iservice infected machines that comprised the iBot zombie network. In 2012, half a million of computers were connected to the botnet created by the Trojan BackDoor.Flashback. It was Doctor Web who first discovered this zombie network.
Once the anti-virus is installed, a notification will appear, saying "Your permission is required to scan the file system":
The notification will appear after each device restart, and hourly thereafter, if ignored.
To grant permission for the scan, you should:
In case the notifications were ignored, the Allow access button is added to the "General" settings section:
After clicking on this button, proceed as described above.
A special case when there is a drive access permission issue — the SpIDer Guard component is not activated on macOS Ventura. In this case:
An attacker does not necessary need to hack into your computer to install malicious software. In most cases, unwanted programs get onto Macs due to careless of users when they visit legitimate sites, such as news portals. They can be compromised, so that infection gets onto computers of visitors regardless of their OS—in most cases, the target platform is detected and selected automatically.
Two simple conditions must be met for a system to get infected with BackDoor.Flashback.39: Java Virtual Machine must be installed in the system, and a user must load a compromised webpage in the browser.
Trojan.SMSSend family programs can be easily downloaded from various websites under the guise of a useful application. Today, adware for macOS is also rather common. For instance, Trojan.Yontoo.1 gets onto a Mac, if the user agrees to download and install a browser plug-in from certain sites, or downloads it under the guise of a media player, a program to improve video playback quality, a "download accelerator", etc.
There are also e-mail and removable data storage devices—the traditional media that spread malware with no regard to the operating system.
It is a botnet of infected Macs which took shape with emergence of the Trojan Mac.Iservice in January 2009. To date, it has several thousand computers and has managed to manifest itself in a number of DDoS-attacks.
For evaluation purposes, you can use the trial version. Download the distribution from Doctor Web's site at download.drweb.com/demoreq. The period of a demo license is 30 days.
You can also use the free scanner Dr.Web Light for macOS. The scanner incorporates state-of-the-art technologies to detect and eliminate viruses. You can use it to check your system, whenever you need to. However, Dr.Web for macOS is a more feature-packed product as compared with Dr.Web Light for macOS. It includes Dr.Web SpIDer Guard file monitor to scan files in real time.
According to the documentation, OS X 10.7 and above are supported.
Dr.Web for for macOS protects against viruses whose definitions are present in the Dr.Web virus database. They can be written to infect macOS as well as other platforms.
The non-signature detection technology Origins Tracing and heuristic analyser help neutralise threats yet unknown.
Download the program's distribution at download.drweb.com/mac. Install Dr.Web for macOS. In the License Manager, select Demo license.
There is no way to prolong a demo key—you need to purchase a commercial license.
Administrator privileges are required to install Dr.Web. After mounting the drive you will see the following window:
Select Dr.Web anti-virus for macOS. Read the Installation Wizard's welcome and click Continue. To continue the installation, read the License Agreement and accept its terms. After that select the disk onto which Dr.Web for macOS will be installed. Enter the administrator password. Then Dr.Web for macOS will be installed automatically. When finished, click Finish. You don’t need to restart your system after installation.
If you purchased a license for Dr.Web for OS X and the program is already installed on your Mac
If you purchased a license for Dr.Web for macOS and the program is not installed on your Mac
You can also register your serial number at Doctor Web's server at products.drweb.com/register.
You can choose to update the anti-virus automatically and manually on demand or according to the schedule.
Select Update in the program's main window.
By default, only anti-virus file monitor settings are protected. To change them, click on the lock icon in the bottom left corner of the SpIDer Guard window, enter the administrator password and make the necessary adjustments.
Yes, you can. Once a subsequent update is downloaded, you can try to cure a quarantined file.
Click on the spider icon on the menu bar. In the newly appeared Dr.Web window, click on the gear icon.
The "Settings" menu will open. Click on "Exclusions".
Open the "Websites" tab. Click on the padlock icon to make changes to the Exclusions settings.
Enter the administrator login and password. Click on "Unlock".
Enter into the list the URLs to which you want to allow access. After entering each URL, you need to click on "Enter".
Dr.Web Security Space for Windows supports the use of masks when URLs are specified, but in this case, that capability is absent. Therefore, you should enter site addresses and not segments of their names to the exception list.
Operating system information:
Information about the installed Dr.Web anti-virus:
Open the Dr.Web settings.
Click on the gear icon.
Open the "Exclusions" section and click on the padlock icon.
Enter the administrator login and password, and then click on "OK".
Click on "Websites".
Enter the URL to which you want to allow access and then click on the "Allow" button. The URL will be added to the white list.
Click on "OK" once all the addresses you need have been added to the white list.
Dr.Web Security Space for Windows supports the use of masks when URLs are specified, but in this case, that capability is absent. Therefore, site addresses and not segments of their names should be added to the white list.
The update mirror is the folder to which virus database and anti-virus component update files are copied. The update mirror can be used as the Dr.Web update source for other local network computers that are not connected to the Internet.
The utility that creates the update mirror can be used on computers that do not have the Dr.Web anti-virus installed on them or on computers that have Dr.Web products of a different type and/or version installed on them.
Users do not need to create a mirror in order to update Dr.Web on a computer that has the ability to download the required updates from an external network. In this case, it is recommended to carry out the standard updating routine:
The process of creating a mirror with the utility begins with finding and copying the files necessary for this procedure. To do this, the below files must first be copied from a PC whose standalone antivirus needs updating to a target PC that has access to the external network.
The key file can be downloaded from the email received after the serial number’s initial registration.
Resources | Linux-like operating systems | FreeBSD |
---|---|---|
Key file | /etc/opt/drweb.com/drweb32.key | /usr/local/libexec/drweb.com/bin/drweb32.key |
The directory containing the virus databases | /var/opt/drweb.com/drl/b ases | /var/drweb.com/drl/bases |
The directory containing the anti-spam databases | /var/opt/drweb.com/drl/a ntispam | /var/drweb.com/drl/antis pam |
The directory containing the databases of unwanted sites | /var/opt/drweb.com/drl/d ws | /var/drweb.com/drl/dws |
Each of the files specified in the directory table contains zone.ini and update.drl, one of which should be copied (together with the key file) to the PC where the utility is going to be used to download the databases.
To determine the current paths to the directories containing databases, execute the following commands.
For the virus databases:
$ drweb-ctl cfshow Update.BaseDrlDir
For the anti-spam databases:
$ drweb-ctl cfshow Update.AntispamDrlDir
For the databases of unwanted sites:
$ drweb-ctl cfshow Update.DwsDrlDir
Download the Dr.Web utility fromDoctor Web's official site to create a local update mirror and go to the directory containing the utility in the console or terminal emulator.
Examples of commands from the text below will differ from each other depending on the OS and configuration used.
In the examples below, the utility is run on Linux; the required resources (key file and .ini files) are located in the same directory as the utility; and the updates are saved in the /tmp/updates directory. You can specify any other directory for saving updates if you have the rights to write into it. If the specified folder does not exist, it will be created during the resource download process. For clarity, let's rename the zone.ini files for the different groups of resources used in the example, in bases.ini, antispam.ini, and dws.ini.
Allow the launch of the utility:
$ chmod +x drweb-mirror-11.1-linux-amd64
Required parameters: --path, --key, any of the keys --bases-drl, --bases-ini, --antispam-drl, --antispam-ini, --dws-drl, --dws-ini and the path to the corresponding .drl or .ini file.
The optional --arch parameter specifies the target architecture for which updates are downloaded. By default, it matches the architecture of the computer that executes the command with this parameter. If updates are intended for a computer with a different architecture, specify it after this parameter.
Download the virus databases:
$ ./drweb-mirror-11.1-linux-amd64 --path /tmp/updates --key drweb32.key -bases-ini bases.ini
Download the anti-spam databases:
$ ./drweb-mirror-11.1-linux-amd64 --path /tmp/updates --key drweb32.key -antispam-ini antispam.ini
Download the databases of unwanted sites:
$ ./drweb-mirror-11.1-linux-amd64 --path /tmp/updates --key drweb32.key -dws-ini dws.ini
Copy the update directory to the computer whose anti-virus needs updating and then execute the following command:
# drweb-ctl update --from /tmp/updates
A complete list of command line parameters can be found in the official documentation。
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