Library
My library

+ Add to library

Contact us
24/7 Tech support | Rules regarding submitting

Send a message

Your tickets

Profile

Product support periods

Dr.Web Control Center

full support limited support basic support end of support
Dr.Web Control Center 13.0 till 01.12.2025 till 01.12.2027 till 01.12.2028 from 02.12.2028
Dr.Web Control Center 12.0 till 30.01.2024 till 30.01.2026 till 30.01.2027 from 01.02.2027
Dr.Web Control Center 11.0 till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web Control Center 10.0 "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web Control Center 6.0 "-" "-" "-" from 01.07.2019

Dr.Web Desktop Security Suite-protection for PCs

full support limited support basic support end of support
Dr.Web for Windows
Dr.Web Security Space-comprehensive protection
Dr.Web 12.0 for Windows desktops and laptops till 30.06.2025 till 30.06.2026 till 30.06.2027 from 01.07.2027
Dr.Web 11.5 for Windows desktops and laptops "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 10.0 for Windows desktops and laptops "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web Anti-virus for Windows
This product has been replaced by Dr.Web Security Space
Dr.Web KATANA Business Edition-a non-signature-based anti-virus
Dr.Web KATANA 1.0 Business Edition till 30.06.2025 till 30.06.2026 till 30.06.2027 from 01.07.2027
Dr.Web for macOS
Dr.Web 11.0 for macOS desktops and laptops till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 12.0 for macOS desktops and laptops till 30.06.2025 till 30.06.2027 till 30.06.2028 from 01.07.2029
Dr.Web for Linux
Dr.Web 11.1 for Linux desktops and laptops till 30.06.2025 till 30.06.2026 till 30.06.2027 from 01.07.2027
Dr.Web for MS DOS, OS/2
Dr.Web for PCs running MS DOS, OS/2 "-" "-" till 30.06.2022 from 01.07.2022

Dr.Web Server Security Suite-file server security

full support limited support basic support end of support
Dr.Web for Windows file servers
Dr.Web 12.0 for Windows file servers till 30.06.2025 till 30.06.2026 till 30.06.2027 from 01.07.2027
Dr.Web 11.5 for Windows file servers "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 10.0 for Windows file servers "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for Unix Server
Dr.Web 11.1 for Unix-based file servers till 30.06.2025 till 30.06.2026 till 30.06.2027 from 01.07.2027
Dr.Web 10.0 for Unix-based file servers "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web 6.0 for Unix-based file servers "-" "-" "-" from 01.07.2019
Dr.Web for macOS file servers
Dr.Web 12.0 for macOS file servers till 30.06.2025 till 30.06.2027 till 30.06.2028 from 01.07.2029
Dr.Web 11.0 for macOS file servers till 30.06.2022 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web anti-virus for Novell® NetWare® file servers
Dr.Web 5.0 for Novell® NetWare® file servers "-" "-" till 30.06.2022 from 01.07.2022

Dr.Web Mail Security Suite-mail-traffic scanning

full support limited support basic support end of support
Dr.Web for Unix-based mail servers
Dr.Web 11.1 for Unix-based mail servers till 30.06.2025 till 30.06.2026 till 30.06.2027 from 01.07.2027
Dr.Web 6.0 for Unix-based mail servers "-" "-" till 31.12.2019 from 01.01.2020
Dr.Web for Microsoft Exchange Server
Dr.Web 12.0 for Microsoft Exchange Server till 30.06.2025 till 30.06.2026 till 30.06.2027 from 01.07.2027
Dr.Web 11.5 for Microsoft Exchange Server "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 10.0 for Microsoft Exchange Server "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web 6.0 for Microsoft Exchange Server "-" "-" till 31.12.2019 from 01.01.2020
Dr.Web for Kerio
Dr.Web 11.0 for Kerio Connect (Linux) till 30.06.2023 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 6.0 for Kerio MailServer (Windows) "-" "-" till 31.12.2019 from 01.01.2020
Dr.Web 11.0 for Kerio MailServer (Linux) "-" "-" till 31.12.2019 from 01.01.2020
Dr.Web for Lotus Domino
Dr.Web 12.0 for IBM Lotus Domino (Windows) till 30.06.2023 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 11.0 for IBM Lotus Domino (Windows) "-" till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 6.0 for IBM Lotus Domino (Linux) "-" "-" till 31.12.2019 from 01.01.2020

Dr.Web Gateway Security Suite-Internet traffic protection

full support limited support basic support end of support
Dr.Web for Internet-gateways Unix
Dr.Web 11.1 for Unix-based Internet gateways till 30.06.2025 till 30.06.2026 till 30.06.2027 from 01.07.2027
Dr.Web 6.0 for Unix-based Internet gateways "-" "-" "-" from 01.07.2019
Dr.Web for Kerio (Linux)
Dr.Web 11.0 for Kerio Control till 30.06.2023 till 30.06.2024 till 30.06.2025 from 01.07.2025
Dr.Web 9.0 for Kerio Control "-" till 30.06.2021 till 30.06.2022 from 01.07.2022
Dr.Web for Kerio (Windows)
Dr.Web 6.0 for Kerio WinRoute "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for MIMEsweeper
Dr.Web 6.0 for MIMEsweeper "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for Qbik
Dr.Web 6.0 for Qbik "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web for MS ISA Server & Forefront TMG
Dr.Web 11.0 for MS ISA Server & Forefront TMG "-" "-" till 30.06.2022 from 01.07.2022
Dr.Web 6.0 for MS ISA Server & Forefront TMG "-" "-" "-" "-"

Dr.Web Mobile Security Suite-protection for mobile devices and tablets

full support limited support basic support end of support
Dr.Web 12.0 for mobile devices powered by Android till 30.06.2025 till 30.06.2025 till 30.06.2026 from 01.07.2026
Dr.Web 12.0 for BlackBerry devices "-" "-" "-" from 31.03.2022

Dr.Web software product/version technical support lifecycle

  1. The lifecycle of software products/versions has a beginning and an end.
  2. An official release date is the beginning of the lifecycle for products that have not been certified. From that date on:
    • the corresponding distribution is made available for download;
    • technical support is available to users.
  3. The end of the lifecycle for uncertified products/versions coincides with the date on which the developer discontinues support for a specific version. When this happens:
    • the distribution becomes unavailable for download;
    • virus database updates are no longer released for this specific version;
    • no technical support is available for the product version
  4. The support lifecycle for a certified product/version starts on the date that the respective certificate becomes valid. Certificate information is available in the Licenses and certificates section on the Doctor Web site.
  5. Unless stated otherwise, a certified product’s support lifecycle ends 12 months after the respective certificate has expired.
  6. Product/version lifecycle end dates are published on Doctor Web’s official website.
  7. These dates are reviewed annually and are subject to change. Official statements about changes made to those dates are published in the NewsDr.Web products section on the Doctor Web site.
  8. The support lifecycle is divided into the following phases.
    • Full - updates affecting all aspects of a product’s/version’s functionality are released. Technical support is provided only for the latest version.
    • Limited - only updates addressing critical issues in the product/version are released. A product/version automatically enters this phase after a newer version is released. This phase continues for 12 months.
    • Basic - only virus database updates are released for the product/version.
      Due to legal restrictions, all certified product versions only go through the Basic phase.
      When a Dr.Web software version reaches the end of the Limited phase, it enters the Basic phase. The Basic phase for uncertified products/versions continues for 36 months. The Basic phase end date for certified versions coincides with the end of the complete support lifecycle for such products/versions.
    • The Special phase is in effect throughout the entire technical support period as stipulated in the corresponding Technical Maintenance Agreement (if this period is provided under the Agreement).
  9. Doctor Web strongly recommends that products going through the Limited and Basic support phases be upgraded to Dr.Web products/versions for which full support is currently available.
  10. If a Dr.Web user contacts Doctor Web about an issue affecting a software version whose support lifecycle is in the Limited or Basic phase and the issue has already been fixed for a fully supported Dr.Web version, the user will be recommended to upgrade their software to the newer version. The same recommendation will be made to the user when a compatibility issue between Dr.Web and other software cannot be resolved or if the Dr.Web software’s design prevents an issue from being resolved in the application.
  11. If a support request is related to a certified Dr.Web software version, the Technical Support Service can recommend that the customer either a) upgrade to the latest uncertified software version with full support or
    2) wait until a newer Dr.Web version that incorporates a fix for the issue gets certified.

The list of technical support services available for a Dr.Web software version, depending on its lifecycle phase:

Lifecycle phase Full Limited Basic Standard
Consultations + + + +
New product version releases + +
Version upgrade releases, including error hotfixes + +/- +
Virus database updates, including hotfixes to eliminate false positives + + + +
VCI diagnostics + + - +

+/- - technical support is made available at Doctor Web’s discretion.