Lists of frequently asked questions
My order was cancelled, but money was still debited from my account.
Chances are the funds have been blocked by the bank that issued your credit card. Doctor Web cannot influence bank policies. The funds will be returned to your account after a period defined by the bank. If the money is not returned to your account in 2-3 days after receiving confirmation from Google Play, contact your bank.
- I have purchased a new smart phone.How can I transfer my Dr.Web license to the device from my old smart phone?
- If your license has expired you cannot transfer it to another device. Buy a new license.