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Lists of frequently asked questions

Activation via a key file only works for an application that has been downloaded directly from Doctor Web's site (this method is not suitable for an application installed via Play Market!).

  1. Copy the key file to any folder in the device's memory or to its memory card.

    You can extract the archive's contents and copy just the file with the *.key extension or transfer the entire ZIP archive to your device;

  2. Click on Menu three dots in the upper-right corner of the screen, select the License section, and then select I already have a license and the Use a key file option;
  3. Open the folder that the key file or ZIP archive was saved to and select it.

The key file will be installed in the system, and a message notifying you about this will appear on the screen.

Activation error

If any error messages appear, try to activate your license using a different network connection.

If you continue to encounter problems, a detailed diagnostic is required. Submit a written request to our technical support service. Please attach the error screenshot to your request, and enter your serial number.


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Doctor Web is a cybersecurity company focused on threat detection, prevention and response technologies