Lists of frequently asked questions
Activating a license with a key file for PCs
Activation via a key file only works for an application that has been downloaded directly from Doctor Web's site (this method is not suitable for an application installed via Play Market!).
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Copy the key file to any folder in the device's memory or to its memory card.
You can extract the archive's contents and copy just the file with the *.key extension or transfer the entire ZIP archive to your device;
- Click on Menu
, select the License section, and then select I already have a license and the Use a key file option; - Open the folder that the key file or ZIP archive was saved to and select it.
The key file will be installed in the system, and a message notifying you about this will appear on the screen.
Activation error
If any error messages appear, try to activate your license using a different network connection.
If you continue to encounter problems, a detailed diagnostic is required. Submit a written request to our technical support service. Please attach the error screenshot to your request, and enter your serial number.
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