Lists of frequently asked questions
If you access the service to restore a blocked key file via My Dr.Web Portal
- Log into My Dr.Web Portal—select the appropriate option from the menu of your Dr.Web application.
- Go to the ‘Licenses’ section, and in the ‘Blocked’ tab, select ‘Replace serial number’.
What happens next
A new serial number will be sent to the email address you specified when you registered the serial number.
IMPORTANT! If you no longer use this email address, contact Doctor Web's Technical Support Service to replace your license.