I use the commercial version of Dr.Web for Android (not a lifetime license). What data do I need to provide to the Doctor Web technical support service to get help?
If you contact our technical support service from the Dr.Web for Android page at Google Play, via My Dr.Web Portal or via the support form on Doctor Web's site — specify your serial number or your Google Play order number and your Gmail address, or the Google Play order number (GPA -...) and the address of the Google account (@ gmail.com) used to make the purchase. If you do not have the order number, you probably purchased your Dr.Web license from another site. In this case, you need to submit your serial number. IMPORTANT! You can find your serial number on My Dr.Web Portal.
If you contact our technical support via the link in your order confirmation — click on the link found in the support request form at Google Play, select the request topic, and ask your question. We will obtain all the required information from Google Play automatically.