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Lists of frequently asked questions

  1. Sign in to My Dr.Web Portal via the sign-in widget in the Profile tab.


  2. In My Dr.Web Portal, click on the Contact us widget and then on the New ticket button.


  3. Ask your question in the support request form.

Why is it better to contact the support service via My Dr.Web Portal?

  • No need to enter your license information
  • Your entire support request history for all your accounts is here
  • Your employees’ work with Doctor Web's support service can be monitored

Why is it better to write than call?

  • We respond quickly
  • We’ll need logs and others additional files for our investigation
  • The correspondence history will be stored


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