Defend what you create

Other Resources


My library

+ Add to library

Contact us
24/7 Tech support | Rules regarding submitting

Send a message

Your tickets


Lists of frequently asked questions

  1. Sign in to My Dr.Web Portal via the sign-in widget in the Profile tab.


  2. In My Dr.Web Portal, click on the Contact us widget and then on the New ticket button.


  3. Ask your question in the support request form.

Why is it better to contact the support service via My Dr.Web Portal?

  • No need to enter your license information
  • Your entire support request history for all your accounts is here
  • Your employees’ work with Doctor Web's support service can be monitored

Why is it better to write than call?

  • We respond quickly
  • We’ll need logs and others additional files for our investigation
  • The correspondence history will be stored


Nothing found

The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
24/7 tech support

Dr.Web © Doctor Web
2003 — 2021

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125124