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Lists of frequently asked questions

  1. Register your serial number again. An email containing the key file will be sent to your registered address. If you change this address, the email will be sent to your new address.
  2. Contact our technical support service. If you send a support request using an email address that differs from the one you used to register your license, our support expert will have to make sure that it is the license’s owner who has contacted the technical support service. They have the right to request a photo or scanned copy of the customer's license certificate, their license receipt, an email from the eStore containing the user’s name and email address, or other documents that may serve as confirmation. We hope you understand that if John Doe is the registered owner of a license, but John Smith asks us to restore the registered email address, we will reject such a request in accordance with current Russian legislation. For more about who the owner of a Dr.Web license is, read here.


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The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
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Dr.Web © Doctor Web
2003 — 2021

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125124