Click on Forgot your password? on any screen that prompts you to enter your password. Read the instructions.
![](//st.drweb.com/static/new-www/screen/andr12_support_2_en.1.png)
Open the Dr.Web account page https://acs.drweb.com and enter the key and email address you specified in the Forgot your password? window.
![](//st.drweb.com/static/new-www/screen/andr12_support_3_en.1.png)
If the code is entered correctly, you will see this window.
![](//st.drweb.com/static/new-www/screen/andr12_support_4_en.1.png)
Check your incoming messages—you will receive an email containing a confirmation code.
![](//st.drweb.com/static/new-www/screen/andr12_support_5_en.1.png)
Enter this code in the Forgot your password? window, and click on Next.
![](//st.drweb.com/static/new-www/screen/andr12_support_6_en.1.png)
Create a new password and remember it.
![](//st.drweb.com/static/new-www/screen/andr12_support_1_en.1.png)
If you did not receive the email, click on the line Did not receive the email?, and you will automatically be redirected to the Doctor Web technical support page.
![](//st.drweb.com/static/new-www/screen/andr12_support_4_en.1.png)