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Click on Forgot your password? on any screen that prompts you to enter your password. Read the instructions.
Open the Dr.Web account page https://acs.drweb.com and enter the key and email address you specified in the Forgot your password? window.
If the code is entered correctly, you will see this window.
Check your incoming messages—you will receive an email containing a confirmation code.
Enter this code in the Forgot your password? window, and click on Next.
Create a new password and remember it.
If you did not receive the email, click on the line Did not receive the email?, and you will automatically be redirected to the Doctor Web technical support page.