I'm using a demo version. What can I do if I have any questions about the program?
All products developed by Doctor Web come with comprehensive user manuals. To download a manual for the anti-virus installed on your PC, look for the product’s description in the Download section of www.drweb.com. Open a corresponding page and download the manual from the Documentation section.
Do I need to remove the trial version from my computer before I install the licensed version?
Removing the program from your computer is not necessary. To turn a trial copy of Dr.Web into a licensed version, you need to purchase a license and register it. Right click on the Dr.Web icon in the system tray and select Register in the context menu. During registration you will need to choose the option Obtain a license key file with serial number. Once you have entered your serial number, a key file will be downloaded to your computer automatically. An Internet connection is required for registration.
I'm using a demo version of an anti-virus from another company. Can I change it for Dr.Web at a discount under the promotional offer "Switch to the green"?
No. In order to migrate to Dr.Web anti-virus at a discount provided under this programme, you need a commercial license for a different anti-virus. Find out more about the "Switch to the green!" programme here.
The program informs me that the demo expires, even though I bought a commercial license (license renewal) and registered it. What shall I do?
If you already have registered your serial number, do the following:
Right-click on the Dr.Web icon in the notification area. In the context menu, select Tools–> License Manager. In the License Manager you need to remove the demo license (key file drwdemo.key) and reboot the computer.
Renew your trial license in AppGallery/on Google Pay
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