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Lists of frequently asked questions

What will happen if I enter incorrect PIN code for several times on the unlock request screen?

When family member sends an unlock request, the number of attempts to enter PIN code is unlimited. The Send request button will remain unavailable until they enter the correct code.

Before you unlock the device, make sure that it is not in the hands of cybercriminals. Contact your family member to make sure of it. Remember, the family member will not be able to answer a call or message sent to the locked device.

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