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Lists of frequently asked questions

No, the device will always play the standard signal on full volume. It is not possible to lower or change it.

The sound signal turns off only when you press the Sound is playing panel on the app main screen. You can do it on the family manager’s as well as the family member’s device. If you have logged in as a family manager, you can turn off the sound on the family member’s device even if it’s locked. If you have logged in as a family member, you have to unlock the device to turn off the sound.

To send an unlock device request

  1. On the lock screen, tap Ask to unlock to send a request via push notification. Sending and receiving it requires internet connection.
  2. Enter your PIN code or use your fingerprint if you’ve enabled its use in the device settings.
  3. Tap Send request.

    After the request is sent, you will see a notification at the bottom of the screen.

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