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Lists of frequently asked questions

Use the widget to quickly access your company's tickets and the support request form. It can be found at the top of the page, above the main menu. It looks like an icon with a question mark on it.

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Contact Us widget features

The New ticket button is used to access the support request form.

Your tickets links. Requests are grouped according to their status.

  • Total [number] shows your company’s total number of tickets.
    ! Employees who are assigned the Administrator role can see the tickets associated with all your company's accounts. Employees whose accounts are assigned the User role can only see their own tickets. An Administratormay grant Users permission to view all the tickets.
  • Active [number] shows the number of tickets that are currently being processed (have active statuses).
  • Latest [date] points to the last created ticket.
You can view a ticket from any category by clicking on the corresponding date.

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The Russian developer of Dr.Web anti-viruses
Doctor Web has been developing anti-virus software since 1992
Dr.Web is trusted by users around the world in 200+ countries
The company has delivered an anti-virus as a service since 2007
24/7 tech support

Dr.Web © Doctor Web
2003 — 2020

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125124