Lists of frequently asked questions

It is not possible to log in to different family member accounts on the same device simultaneously. However, you can log out of one account and log in to another. Family member cannot log out of their account by themselves. To help them, their family manager can reset the PIN code, activate app uninstallation on the family member’s device or delete the family member account.

To reset PIN code

1. Log in to the family manager account.
2. In the Menu  choose My family option.
3. Choose a family member from the list.
4. On the screen with the family member’s detailed information, tap Reset PIN Code.

5. Confirmation screen opens. To change the PIN code, tap Reset. To cancel the PIN code reset, tap Cancel.

To activate uninstallation on a family member’s device

1. In the Menu  choose About app option.
2. On the About app screen, tap Menu  and select Uninstall.
3. Enter the family manager’s password.

4. Tap Uninstall.

   Choose your role screen will open.

5. System confirmation window opens. To cancel the uninstalling, tap Cancel.

   After that, another family member can log in with their PIN code.

To delete family member account

1. Log in to the family manager account.
2. In the Menu  choose My family option.
3. Swipe the family member’s name to the left and tap the  icon next to it.
4. Confirmation window opens. To delete the family member, tap Delete. To cancel the uninstalling, tap Cancel.

After that, another family member can log in to their account on this device. Remember, that the same PIN code cannot apply to different devices. If a family member changes their device, it is required to change their PIN code.