To request the device location, you need to press the Device info panel on the app main screen for the family member you need. You can switch between your family members with tabs at the top of the screen.
To locate the family member’s device, it should have internet connection. Moreover, you should grant the corresponding permission on the device. Dr.Web Family Security requests to grant it on the first launch. If for some reason it wasn’t granted, you can grant it in the device settings.
To allow device location tracking
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Open Device settings > Apps > Permissions > Location. Keep in mind that option names and location might vary depending on device.
The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.
- Select Family Security in the list of apps.
- Select the Allow option.
