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Lists of frequently asked questions

  1. Select Settings — Security — Device Admin Apps or Device Admins — For Dr.Web Security Space, toggle the switch to the Off position (or clear the box) — enter your Dr.Web account password and click on the Deactivate device admin button.

    If you have forgotten your Dr.Web account password, you can reset it:

    • click on the Forgot your password? button;
    • click on the Via email button;
    • go to https://acs.drweb.com and enter the 20-bit character code specified on the device screen,
    • and your email address;
    • you will receive an email containing a verification code consisting of a series of digits;
    • in the Verification code field, enter the code you received;
    • click on Continue;
    • create a new password and enter it in the fields for entering a password; click on the Save button;
    • use the new password to deactivate the device administrator.
  2. Remove Dr.Web the way you would an ordinary application: open the Applications menu and move the Dr.Web icon to the Trash. Confirm that you want to remove the application.

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Doctor Web is a cybersecurity company focused on threat detection, prevention and response technologies