Lists of frequently asked questions

No, you cannot log in to the same family member account on several devices at the same time.

If a family member wants to change their device, the family manager needs to delete the app from the old device or reset the PIN code for this family member account, then tell them their new PIN code.

If you deleted the app, the family member can use their old PIN code.

If the PIN code was reset, the family member has to enter their new PIN code.

To uninstall Dr.Web Family Security via the app itself

1. In the Menu  select About app.
2. On the About app screen, tap Menu  and select Uninstall.
3. Enter the family manager’s password.

4. Tap Uninstall.

   Choose your role screen will open.

5. System confirmation window opens. To confirm uninstalling, tap Uninstall. To cancel the uninstalling, tap Cancel.

To reset PIN code

1. Log in to the family manager account.
2. In the Menu  choose My family option.
3. Choose a family member from the list.
4. On the screen with the family member’s detailed information, tap Reset PIN Code.
5. Confirmation screen opens. To change the PIN code, tap Reset. To cancel the PIN code reset, tap Cancel.

After you confirm the reset, a new PIN code appears on your screen.