Lists of frequently asked questions

Dr.Web Family Security has three license types: for a small family—allows you to add one family member; for a large family—allows you to add up to five family members; for a very large family—allows you to add up to ten family members. Please, be careful when purchasing a license and choose the type that would suit your family best.

If your needs change, you can purchase a new license with less or more family members at any moment. After the purchase, change your license with the new serial number or key file (see How to renew a Dr.Web Family Security license if it has expired?).

If you purchase a license that allows you to protect less devices than you have created, you will be prompted to choose which accounts to keep under protection. After that, you can change the protected devices list at any moment.

To change the protected devices list

1. Open Menu in the top-right screen corner and select My family.
2. Tap one of the unprotected family members’ name or picture.
3. In the dialog window, tap Change. To cancel the changes, tap Cancel.
4. In the list, choose the accounts you want to protect.
5. To save the changes, tap Save. To cancel changes and return to the previous screen, tap the cross at the top-left corner and choose Don’t save.