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Prior to the installation, we strongly recommend doing the following:
To run the installation in normal mode, use one of the following:
Then proceed with the following steps:
Follow the installation wizard instructions. At any installation step before file copying process is started you can use the two buttons:
In order to check the version number, right-click on the Dr.Web icon in the notifications area and select About. In the next window, you will see the Dr.Web version number and all the modules versions as well.
Before you start installing Dr.Web Security Space, review the system requirements (see system requirements for version 12.0). In addition, we recommend that you:
Dr.Web’s installation must be performed by a user who has administrative privileges on the given computer.
Dr.Web is incompatible with proactive protection products from other manufacturers.
The installation instructions for standard mode (using both the installation file and the Dr.Web CD) can be found in the documentation here.
Replace your license key for free to be able to use all the features of Dr.Web Security Space.
! A Dr.Web Anti-virus license key can also be used for Dr.Web Security Space, however the components included in Dr.Web Security Space but absent in Dr.Web Anti-virus will not work with the Dr.Web Anti-virus license key.
The list of these components:
To replace your key, sign in to your My Dr.Web Portal for home (from the program or via the site), and in the active license's area of the License section—Active, click on Upgrade to Dr.Web Security Space free of charge.
An email containing your new serial number and key file will be sent to your address. Read it.
! Free key replacement is only possible for Dr.Web Anti-virus licenses or Dr.Web Anti-virus + cryptographer licenses that are active (valid) at the moment of replacement.
! If you have a license that has not yet been activated, just register it—you'll be given a Dr.Web Security Space license immediately and you won't need to replace it.
! Once your license is replaced, your old license will be blocked in 30 days.
Install Dr.Web Security Space. To do this:
Download the Dr.Web Security Space distribution file. To do this, in your license's area of My Dr.Web Portal, click on "Download".
Place the license key file in the same folder with the Dr.Web Security Space distribution file.
Uninstall Dr.Web Anti-virus for Windows; to do this, open:
Find Dr.Web Anti-virus for Windows on the application list; select it, and click on "Uninstall".
To transfer custom Dr.Web component settings to Dr.Web Security Space, do not clear the box "Dr.Web Anti-virus for Windows settings" in the "Parameters to save" window.
Click on "Next".
Enter the CAPTCHA code and choose to uninstall the application.
Wait for the Dr.Web Anti-virus uninstall process to complete and make sure that you restart the computer.
Install Dr.Web Security Space. To do this, open the distribution file.
Confirm the system prompt to elevate privileges to administrator ones.
If you want to change the list of components to be installed, for example, to add the Firewall, which is not installed by default, click on "Installation parameters".
Click on "Next".
The license file will be found automatically if it is located in the same folder with the distribution file.
Otherwise, click on "Browse" and specify the file's location.
Click on "Install" and wait for Dr.Web to finish installing to Dr.Web Security Space.
Once installation is complete, restart the computer.
When purchasing our anti-virus, you obtain a certificate indicating which product the license you have bought is applied to. So, you need to install the product indicated.
There are two ways to do it:
In this case, you need to download the latest anti-virus distribution file from our website and install it.
In default installation, all the anti-virus package components are automatically installed into C:\Program Files\DrWeb\ folder.
In custom installation, you can specify the list of components to be installed (e.g. you may choose not to install a firewall if you don’t need it), select installation folder and configure update server.
To have this error fixed, you need to download and install an update for Windows, and then restart anti-virus installation.
It is not allowed to install several anti-virus programs on one PC at a time — they will conflict with each other that may considerably slow down you PC or make it completely non-operational. If you have an anti-virus software already installed on your PC, but intend to install a new product from another vendor, then you need to remove the anti-virus program you have, prior to the installation.
If you wish to install another anti-virus program, you do it at your own risk, and become responsible for all the consequences because the consequences of such installation might be unpredictable including inability of your OS to boot as a result of two or more anti-viruses installed on your PC.
After you install any vendor’s anti-virus, Windows Defender is not disabled; it switches to the passive mode. This option is regulated by Windows; no anti-virus installed in your system (including Dr.Web) can affect Windows Defender's operation. This is one of Microsoft's requirements.