Lists of frequently asked questions

Dr.Web Ant-theft performs three principle tasks. It:

1. Helps honest people return your smart phone or tablet to you if you ever lose it.
2. Prevents your data from being stolen if a thief gets hold of your device.
3. Helps you find your device on your own.

The service is available at https://acs.drweb.com.

• In the appropriate fields, enter the code displayed on the screen of your locked device and the email address you used to register Dr.Web Anti-theft on www.drweb.com.

  

• Press the Get password button. A special code that you can use to unlock the device and disable Dr.Web Anti-theft will be sent to the email address you specified.

  Enter the code you receive in the Enter password field on the screen of your locked device. The device will be unlocked and Dr.Web Anti-theft will be disabled. To resume using Dr.Web Anti-theft, you need to enable and configure it again.

Send the trusted friends on your Dr.Web Anti-theft contact list a memo containing the SMS commands used to remotely control the Anti-theft in emergency situations—that way they’ll know how to help you when needed.

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Your device must be running Android 4.0 or a later version; and for the Anti-theft to work properly, it must also have a SIM card.

The Anti-theft uses Dr.Web account information—a password is required to unlock the device. If a password hasn't been specified (or if a Dr.Web account hasn't been created), the feature won't work.

Meanwhile, if the Anti-theft is enabled, some Dr.Web and device settings become password-protected automatically—some key parameters (such as the device administrator list, Dr.Web Account, etc.) can't be changed without entering the password.

The only Dr.Web component that interferes with the Anti-theft's operation directly is the Parental Control. Both components use the same password, and if Parental Control is enabled, the fingerprint reader (if available on the device) can't be used to unlock a device that has been locked with the Anti-theft. The password will need to be entered.

If Parental Control is disabled, the fingerprint reader can be used to unlock the Anti-theft.

In the application's main menu, select Anti-theft. In the Configuration Wizard window, enter and confirm a password. If necessary, create a friends list (a list of trusted numbers).

More detailed information about configuring the anti-theft can be found in the corresponding section of the documentation.

Then you can adjust anti-theft security parameters: set blocking conditions and the actions that the program will perform if those conditions are met. More information about this can be found here.

To activate the anti-theft, use the previously specified password.

No, a password is required. Efficient blocking can only be accomplished by setting a strong password or enabling the fingerprint reader (if this feature is available on your device).

Trusted SIM cards — this is the list of SIM cards you use on your device. By default, if Dr.Web Anti-theft detects a SIM card that is not on its trusted list, it will block access to the device. In this case, if your device gets stolen and your SIM card is replaced, no one will be able to use the device. If one trusted SIM card gets replaced with another one on the list, the Anti-theft won't lock your device.

The card is identified by its unique ICCID identification number (this is the SIM card number in international format). You can see it on your SIM card or on the card on which it was delivered. You can also find out the SIM ID using special programs available on Google Play.

Each SIM card's ID is unique—unlike a phone number, which can be changed. There is no universal way to find out the ID that corresponds to a cardholder's phone number.

You can edit the trusted list at any moment by entering a name for each SIM card on the list.

To add a SIM card onto the trusted list, do the following:

1. Once you’ve inserted the SIM card you want to add onto the trusted list, the smart phone will be locked. Enter the Anti-theft password to unlock it.
2. A notification prompting you to add the new SIM card onto the list will appear in the top menu. Tap on the notification.
3. Select Confirm to add the SIM card onto the trusted list.
4. Enter the Anti-theft password for confirmation.

You can edit the trusted list whenever you like by entering a name for each SIM card or deleting a SIM card from the trusted list.

You can find out more about the Anti-theft and SIM cards here.

Once all the Dr.Web components are downloaded, the Anti-theft verifies whether the inserted SIM cards are on its trusted list. If they are not, the device is locked until a password is entered.

After you've entered the password and unlocked your device, you will be able to use a notification dialogue to add a new SIM card onto the trusted list.

Upon the Anti-theft’s initial launch, the SIM card currently in use on a device is regarded as trusted by default. This may come in handy if you’ve installed Dr.Web for Android but haven’t been using the Anti-theft and now want to enhance your device's security.

Important! If your device is running Android 5.1 or later and two SIM cards are installed on it, both SIM cards will be added onto the trusted list automatically when the Anti-theft is run for the first time. For earlier Android versions, only the active SIM card appears on the list automatically. The second one must be added onto the list manually.

1. Try to recall the password by picking several of the most likely possibilities. Take note of each attempt you make, and don't try more than 5-7 times. You only get 10 attempts to restore your password.
2. Contact some of your friends whose numbers are on your "buddies" list, and ask them to send the SMS command #RESETPASSWORD# to your number. Once the password is reset, enter a new one, and make sure that you will remember it.
3. If you are unable to contact any of your friends or your Anti-theft buddies list is empty, use the password-recovery service on Doctor Web's site.
4. If you can't recover the password on your own, contact Doctor Web's technical support service. You will need to provide our support engineers with your license's serial number as well as documentation confirming that the locked device really belongs to you.

There are three ways to choose from to unlock the device depending on the version of Dr.Web for Android you use and availability of the friends list.

• If you are using Dr.Web for Android 7.0 and higher, use the special service at.
• If, when configuring the anti-theft (any version), you created a list of friends, you can disable the anti-theft by sending a corresponding SMS command from a trusted number. For more information about SMS commands, please follow this link.
• If you use Dr.Web for Android 6.0 and didn't create a list of friends, you need to send a request to Doctor Web's Technical Support Service. In your request, you will need to provide the following information:
  • Your Dr.Web serial number
  • a photo of the box, warranty card, or other document that concerns the blocked device and contains a readable IMEI.

The password dialogue is temporarily locked, and there is no way to unlock the device during this period.

To make sure that your information never gets stolen, you can configure the Anti-theft to wipe all of your user data from the device after the tenth failed attempt and reset the device to its default settings.

Dr.Web Anti-theft is not equipped with a kill switch that would render the device non-operational. It can only wipe all the user information (after receiving the corresponding SMS command, or automatically, after 10 failed password-entry attempts if the Remove data option was on). At the same time, if Dr.Web does not have administrator rights on the device, it will not be able to reset all the settings and delete the installed applications, so the smartphone will remain locked. But, overall the device will remain operational.

You can add numbers from your phone book and call and SMS history or enter them manually.

You can find out more about how numbers can be added onto the buddies list here.

Some Anti-theft features are only available if an active SIM card is being used on the device. Those features include the buddies list, location services, and remote SMS commands. All other key Anti-theft features—locking the device, wiping user data after ten failed password-entry attempts (if that option had been enabled), showing a message on the lock screen—will be available.

More information about the "no SIM card" mode can be found in the documentation.

Yes. In this case, the anti-virus security is managed by the Dr.Web Server administrator who oversees the security of their company’s entire information infrastructure, including employee handhelds.

To learn how you can get your personal Dr.Web-protected device connected to your company's anti-virus protection system, read here.

1. Start the Dr.Web anti-virus.
2. On the main screen, select Anti-theft.
3. Enter your Dr.Web account password.
4. In the Anti-theft window, in the top-right corner of the screen, disable the component.
5. In the newly opened window, click on OK.
6. In the device settings, select Applications or Application Manager.
7. In the list of installed applications, select Dr.Web and click on Remove.

Start the Dr.Web Anti-virus application, and click on Anti-theft — Forgot password. At the bottom of the application screen, you’ll see the list of contacts who can help you change your Anti-theft password. Ask any person whose phone number appears on this list to send you an SMS message with the text #RESETPASSWORD#. Create a new password.