Lists of frequently asked questions

Dr.Web products are developed for the purpose of maximising anti-malware protection. Before being released, all of our programs are tested in the Doctor Web test laboratory. Many Dr.Web products are certified at the highest state level (by the Federal Service for Technical and Export Control of Russia, the Russian Federal Security Service, and other organisations)— this also confirms that our products are compatible with the supported operating systems. In addition, we have compatibility certificates from many Russian developers of operating systems, platforms and cloud services: the complete list.

However, any software can conflict with other software, and, with hundreds of thousands of customers, we cannot possibly reproduce a unique software environment in our test laboratory for each one of them. Moreover, other software vendors do not pay enough attention to verifying that their software is compatible with anti-virus software, and they do not notify us about their upcoming new versions. As a result, we learn about their release after receiving messages from users about problems they are having.

That is why we strongly advise you to test Dr.Web anti-virus software before purchasing it (for example, by using the trial version) And in case it conflicts with the software your company uses, contact Doctor Web's technical support service for free consultations. Your request will help us improve Dr.Web, and it will also help other users to work comfortably with Dr.Web.

By the way, if you are unable to set up a testing environment, you can take advantage of our online Dr.Web LiveDemo service, which lets you remotely test Dr.Web software.

Using a dedicated server is recommended. If the internal database that is shipped with the Dr.Web server and the dedicated hardware for Dr.Web server are used, up to 1,000 protected objects can be simultaneously connected. The minimum server hardware requirements (excluding the system requirements of the OS itself) must be no less then:

• a CPU of 1.3 GHz or higher that supports SSE2 instructions.
• RAM: at least 2 GB.
• Free disk space: at least 80 GB.

A complete list of all the OSs supported by the server is indicated in the article.

Use Dr.Web for file servers. It needs to be installed on the server where the folders are located. You can also scan these folders remotely over the network. This feature is included in the Dr.Web for workstations Anti-virus scanner, for example.

If you want to scan files remotely so that the anti-virus scanning does not affect the performance of the server on which the files are located, you can use Dr.Web for Unix file servers version 11.1. This product can send files to a remote server for testing and organize a scan cluster.

To remotely scan the server on which the controlled network folders are located, you must install the Dr.Web Spider Guard component. It will send all the files you select to the remote server for scanning. You do not need to install the anti-virus scanning module on this server, but it must be installed on the remote server.

The settings for scanning different folders may also vary.

Dr.Web UNIX file servers documentation. You can select which components you want to install during the installation process.