Lists of frequently asked questions

Dr.Web Family Security is available on the official Dr.Web site: https://estore.drweb.com/family_security/.

Before installation, make sure that your device meets the system requirements (see Will I be able to use Dr.Web Family Security on my device?).

To install Dr.Web Family Security

First, you need to allow app installation from unknown sources. To do so:

• On devices with Android 7.1 or earlier:
1. In your device settings, open the Security screen.
2. Select the Unknown sources check box.

• On devices with Android 8.0 or later:
1. In your device settings, open the Install unknown apps screen.
2. Allow app installation from selected source.

Attention! This permission makes your device vulnerable. Do not forget to turn it off after you install Dr.Web Family Security.

Then download the Dr.Web Family Security installation file here: https://estore.drweb.com/family_security/. You can download it to any device. After the download, copy the file to the mobile devices on which you plan to use Dr.Web Family Security.

To run the installation file on the device

1. Use a file manager to find and launch the installation file. Usually, files that you download from the internet are kept in the Download folder. You can search for the file with such queries as “drweb”, “family” or “security”.
2. Tap Install.
3. Tap Open to start using the app.

Tap Finish to close the installation window and return to the app later.

If an application is a device administrator, it cannot be uninstalled. If you do not want to uninstall Dr.Web Family Security, do not remove it from device administrators. This will help to protect the app from accidental or purposeful deletion by cybercriminals.

To remove Dr.Web Family Security from device administrators

1. Open device settings. The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.
2. Select Security > Device admin apps or Device administrators.
3. For Family Security toggle the switch to the “off” position or clear the checkbox.

Now you can uninstall Dr.Web Family Security (see How to uninstall Dr.Web Family Security from the device?).

Dr.Web Family Security helps protect the vulnerable members of your family from dangers of the digital world including phishing sites and calls. If you have questions or trouble when using the app, you can see the FAQ section at https://support.drweb.com/show_faq/ review Dr.Web Family Security user’s manual at https://download.drweb.com/doc/, contact technical support at https://support.drweb.com or consult with other users at the official Doctor Web forum https://forum.drweb.com/index.php.

If you decide to stop using Dr.Web Family Security anyway, remove it from device administrators (see How to remove Dr.Web Family Security from device administrators?) before uninstalling.

You can uninstall Dr.Web Family Security via app itself or via device settings. The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.

To uninstall Dr.Web Family Security via the app itself

1. On the app main screen, tap Menu  and select About app.
2. On the About app screen, tap Menu  and select Uninstall.
3. If you are logged in as a family manager, enter the password or use your fingerprint. If you are logged in as a family member, enter your family manager’s password.
4. Tap Uninstall.
5. System confirmation window opens. To confirm uninstalling, tap Uninstall. To cancel the uninstalling, tap Cancel.

To uninstall Dr.Web Family Security via the device settings

1. In your device settings, select Apps or Application manager.
2. Select Dr.Web Family Security in the list of installed apps and tap Uninstall.

Dr.Web Family Security helps protect the vulnerable members of your family in digital world.

Dr.Web Family Security performs the following functions:

• Monitors digital activity of the device in real time.
• Tracks device location.
• Filters incoming calls and SMS messages.
• Allows you to control access to specific applications.
• Allows you to control access to certain sites and site categories in the most popular browsers for Android OS (see What browsers does URL filter support?).
• Allows you to lock the device remotely.
• Allows you to play sound on the device remotely.
• Allows you to delete personal data on the device if it is lost or stolen.

Dr.Web Family Security is intended for mobile devices with Android 7.0 and later versions.

You can learn your Android version in your device settings in the “About Phone” or “About device” section (similar names are possible) under “Android Version”. If you do not see the “Android Version” point, try “Software Information” or a section with a similar title.

For better operation, it is recommended to install and set up the application on at least two devices. It is possible to install and use the application only on one device, but you will not be able to use some of the functions.

Dr.Web Family Security also requires internet connection for remote control and data transfer between devices.

Full system requirements are specified in the table below: