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Lists of frequently asked questions

The Exclusions section lets you launch legitimate applications whose ability to work could be hindered by the anti-virus as well as open websites that interest you but may be on the list of non-recommended sites.

Don't ever add Windows system directories, temp folders, torrent-tracker sites, file catalogues, or sites hosting illegal software and video content.

Any option can be changed, and any restriction can be removed.

Important! The more exceptions you add in the anti-virus settings and the fewer restrictions you set for applications and websites, the lower the system security will be.

Email addresses can be forged, instant messengers can be compromised, and sites and flash drives get infected. A source may seem reliable to you just because a friend told you about it. If Dr.Web gives you the danger signal, delete the file and never open the link.

Under normal circumstances, you should never do that. Disabling Dr.Web components can be very dangerous: while SpIDer Gate is disabled, the anti-virus isn't scanning traffic.

Go to Security Center → Exclusions → Website, and add the URL to the list.

You can use patterns to add multiple objects with a single list item.

Make sure that the performance issues you are experiencing really are being caused by Dr.Web scanning that specific application, and add its executable files to SpIDer Guard's exceptions. If that doesn't help, contact Doctor Web's technical support.

Right-click on the Dr.Web icon in the system tray, and select Security Center. Go to the Statistics tab, and select Detailed report. In the newly opened window, click on the event you are interested in. Look through the list to find information about the site or program being blocked. Add the URL or file/application to the exception list being used by the component that has been blocking it.

Go on Doctor Web’s site to find out more about the threat that’s been detected, and check whether the troubleshooting section in the application's documentation contains any mention of possible issues related to the anti-virus software. Then allow the application to be launched or block its launch. If you can't decide what to do, you should contact our support service.

Access to the site will be denied, and the block page will be displayed.

In the system tray, click on the Dr.Web icon, and select Security Center. Go to the Statistics tab, and select Detailed report.

Exceptions are defined separately for each component. To access the settings, go to Security CenterExclusions. Some options can be changed in the component settings (Devices and Personal Data, Parental Control, Preventive Protection).

Go to Security CenterExclusions; specify the application as an exception for all the components, or define the application's parameters in the Preventive Protection settings.


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