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If, at the moment of infection, you had a valid commercial Dr.Web license and the current version of Dr.Web Enterprise Security Suite/Dr.Web Desktop Security Suite/Dr.Web Security Space was installed, you are entitled to free decryption if it is possible. You can check whether your version is current in the Download Wizard by entering your serial number: the first version in the newly appeared list is the current one.
You can find the list of reasons why Doctor Web may decline requests for free data recovery here.
Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.
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