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Lists of frequently asked questions

Start Dr.Web for Android and tap the Menu button on your mobile device. In the pop-up window select Settings.

Dr.Web for Android interface language corresponds to the current language of the operating system. Select English as the Android interface language and the anti-virus will switch to English automatically.

Note: to change the OS language tap Menu and point to Settings in the subsequent pop-up window. Go to Language & Keyboard, Select Language and choose the language you need in the succeeding window.

For version 11.5:

  1. Click on the Doctor Web icon in the system tray (in the bottom right of the screen).
  2. Click on the padlock icon (Administrative mode), and allow the application to be launched.
  3. Click on the gear icon (Settings) and then on Change, and select Reset settings. Click on OK to confirm the reset.
  4. After the reset, the interface language will change to Russian, so you will need to change it back to English. To return to the English language interface, select Main→ Advanced. In the Language list, select Russian, click on English, and close the window.

For version 12:

  1. Click the Doctor Web icon in the system tray (in the bottom right of the screen).
  2. Select the Control Center, click on the padlock icon (Administrative mode), and allow the application to be launched.
  3. Click on the gear icon (Settings), and in the Manage settings section, click on Change and then on Restore defaults. Click on OK to confirm the reset.

It is impossible to launch received updates without a system restart, so don't disable such notifications, and it's impossible to do this via the anti-virus interface.

If a system restart does not make such notifications go away, it may be due to certain features of your operating system. In this case, you should submit a written request to our technical support service and follow the instructions received from our support engineers.

For version 11.5:

  1. Click on the Doctor Web icon in the system tray (in the bottom right of the screen).
  2. Click on the padlock icon (Administrative mode), and allow the application to be launched.
  3. Click on the gear icon (Settings) and then on MainNotificationsNotification parameters. Select the type of notification you need (Threat detected, Critical, Major, Minor) as well as the notification method (email, screen).

It is strongly recommended that you do not disable notifications for these levels: Threat detected, Critical, Major.

For version 12

  1. Click on the Doctor Web icon in the system tray (in the bottom right of the screen).
  2. Select the Control Center, click on the padlock icon (Administrative mode), and allow the application to be launched.
  3. Click the gear icon (Settings) and then on MainNotificationsNotification parameters. Select the type of notification you need (Threat detected, Critical, Major, Minor) as well as the notification method (email, screen).

It is strongly recommended that you do not disable notifications for these levels: Threat detected, Critical, Major.

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The Russian developer of Dr.Web anti-viruses

Doctor Web has been developing anti-virus software since 1992

Dr.Web is trusted by users around the world in 200+ countries

The company has delivered an anti-virus as a service since 2007

24/7 tech support

© Doctor Web
2003 — 2019

Doctor Web is the Russian developer of Dr.Web anti-virus software. Dr.Web anti-virus software has been developed since 1992.

2-12А, 3rd street Yamskogo polya, Moscow, Russia, 125040