From your mobile device: open the application menu (the button with the three dots in the top-right corner of the screen), select About, and click on My Dr.Web. Go to the Support tab — Ask a question.
From a PC or Mac: Use the special service on Doctor Web's site. Log on to the portal and go to the Support tab — Ask a question.

Use your My Dr.Web Portal—your personal assistant and guide to services. It is particularly from here that you can contact our technical support service. The history of your requests is also available here.

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