FOR CUSTOMERS

Close

Library
My library

+ Add to library

Search
Search

Contact us
24/7 Tech support | Rules regarding submitting

Send a message

A query form

Call us

+7 (495) 789-45-86

Forum

Your tickets

New ticket

Call us

+7 (495) 789-45-86

Profile

EN

RU CN DE EN ES FR IT JP KZ UZ PL BY
Close
Submit request

Go to support service

Create ticket

Anti-virus laboratory

Other services

Self-support

Self-support bot

Useful links
Licensing

License Manager

About product licensing

Information

Forum
Online services
Free

Lists of frequently asked questions

A connection failure occurs when I try to download a program. If I turn off SpIDer Gate, downloading continues without interruptions. What shall I do?

Try running SpIDer Gate with the -dbg: 2 parameter. To do this, click Start-> Run, type in the string provided below:

"C:\Program Files\DrWeb\spidergate.exe" –dbg:2

Click Ok.
If the problem persists, please contact the technical support service.

Permanent link

Back

Nothing found

Find out more

User
Guide
Configure
Dr.Web!
Training
courses
Video