Lists of frequently asked questions

Schedules are set individually for each family member.

Schedules of the same type (see What schedule types are there in Application control?) can contain the same apps. Schedules of different types also can contain the same apps, if their time frames don’t conflict. If the schedules of different types have conflicting time frames, after adding same apps to them, you will be prompted to choose which schedule should be enabled for these apps.

Application control doesn’t restore the restrictions for reinstalled apps.

Enable the Block new apps setting so that family members wouldn’t be able to bypass the restrictions by uninstalling and reinstalling apps. When this setting is enabled, Application control blocks access to new apps after they are installed.

Dr.Web Family Security allows you to create schedules of three types: Allow, Block or Limit time.

The Allow type blocks an app or app group for the entire day except for a specified time period.

The Block type blocks an app or app group on a specified time.

The Limit time type limits the time family member can use an app or app group to several hours a day.

You can add the same app in different schedules. If you add an app to schedules of different types that have conflicting time frames, you will have to choose which schedule will remain enabled.

Check device settings. It is possible that one of the necessary permissions was reset or that the enabled optimization settings stopped Family Security operation.

To grant necessary permissions, in your device settings, select Permissions. Then select the permission you need. The settings might be protected with a block screen. In this case, enter the family manager account password to access them.

For its proper operation, Application control needs the following permissions:

• Access to photos, media, and files on your device.
• Drawing over other apps.
• Access to all files.
• Access to Android accessibility features.

To view all permissions granted to Dr.Web Family Security

1. Open device settings.
2. Tap Apps or Application manager.
3. Find Dr.Web Family Security in the list of installed applications and tap it.
4. On the App info screen, select Permissions.
5. Tap the menu in the top-right corner and select All permissions.

Optimization settings types, names and location might vary depending on device and Android version. You can read how to disable the optimization settings on popular device models in the official Dr.Web Family Security user manual in the Optimization Settings section. You can view the manual at https://download.drweb.com/doc/. You can also clarify the proper procedure with the user manual for your device model. The settings might be protected with a block screen. In this case, enter the family manager’s account password to access them.

If this has not solve the problem, please contact our technical support service at https://support.drweb.com.