Please submit a request to our technical support service. If possible, attach to your request a screenshot showing the problem and the DwSysInfo utility report.

To generate a report:

Download and save the utility on your PC: https://download.geo.drweb.com/pub/drweb/tools/dwsysinfo.exe.
Launch the saved DwSysInfo.exe file.
Click on the “Generate report” button.
Wait for the report-generation process to complete. A file with a .zip extension is generated.
Attach it to your request.

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