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When I try to open a "clean" file, the anti-virus notifies me about malware. What can I do?

Go on Doctor Web’s site to find out more about the threat that’s been detected, and check whether the troubleshooting section in the application's documentation contains any mention of possible issues related to the anti-virus software. Then allow the application to be launched or block its launch. If you can't decide what to do, you should contact our support service.

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