Lists of frequently asked questions

There are non-malicious programs that, due to their specifics, require additional configuration to operate in a system that has a running anti-virus (a well-known example is Steam). Check the documentation to see whether such limitations exist for the program with which the problem has occurred.

If necessary, you can add the program to the exclusion list.

Please note that the decision to add any program to the exclusions is at your own risk.

Right-click on the Dr.Web icon in the system tray, and select Security Center. Go to the Statistics tab, and select Detailed Report. In the newly opened window, click on the event you are interested in. Look through the list to find information about the site or program being blocked. Add the URL or file/application to the exception list being used by the component that has been blocking it.

• If the problem persists, please contact our technical support service. Attach to the request a report from the system in which the anti-virus is installed. To do this, right-click on the Dr.Web icon in the system tray, open Security Center -> Support , click on "Go to Report Wizard", and then click on "Create report". Wait for the report-generation process to complete. A file with a .zip extension is generated—attach it to your request. Specify the approximate time the blocked program was launched.
  The Dr.Web Report Wizard (the dwsysinfo application) is a special Dr.Web utility for collecting system information. The utility generates a zip archive containing event logs, XML documents, the HOSTS file, and other information. The full list of data available in the report can be found here.