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Request category: FixIt
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What is the best way to draw up a support request?
If your request concerns Dr.Web software malfunctions, compatibility issues between Dr.Web and other software, or malware attacks, please provide the following information:
If the query concerns compatibility issues between Dr.Web and third-party software, please submit this additional information:
Please be specific about how you want our support engineers to help you. FORMULATE YOUR QUESTION.
The maximum size of all attached files should not exceed 250 MB
The attached file is too large; an error may occur when the request is submitted. Upload a smaller file, use an archiver, or upload the file to the cloud and provide a link.
I give my consent to Doctor Web Ltd. (the Rights Holder of Dr.Web software) to process my personal data
How can I track the status of a ticket in Telegram?
Done—now you will receive notifications on all ticket status changes in the form of a bot notification. This option is available only for those tickets that were created after the authorisation code was entered.
You can unlink your account from the bot on your own by clicking on the "Disable Dr.Web account" button in the bot's menu.
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