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Doctor Web, Ltd. Customer Support Centre

We value your total satisfaction and we will be happy to assist you. On this page you can send a support request with regard to any Dr.Web Anti-virus, its installation, registration, functioning, etc. Your support request will be processed at the earliest possible time by our qualified specialists. We guarantee the feedback within 12 hours at the latest. You can always follow your request history in our support tracking system.

To submit your question to our Customer Support Service fill out the web-form below.

How do I find Dr.Web key file number?
  • In the Dr.Web scanner menu choose [Help]-> [About ...]->field [Key file number] example
  • In the [Number] field of the [User] section of the drweb32.key file

* First name:
or
* Company:
* Key file number:
* E-mail:
* Operating system:
Choose a corresponding product:
Your question:

You can also submit one or several log files of Dr.Web components. This will help us to promptly process your request.
If you have a suspicious file which is not detected by Dr.Web anti-virus please use the Send a virus link below to submit it to our virus lab.

   Support


  Important news
 
18.06 Signature database drw44437.vdb (drw433ab.vdb) re-released

10.06 Doctor Web, Ltd. releases SpIDer Mail 4.44.2.

27.05 The new version of Dr.Web for Windows anti-virus scanner released

23.05 Signature database drw44401.vdb, drw44433.vdb, drw44436.vdb (drw433a7.vdb, drw433aa.vdb) re-released

14.05 Signature database drw44438.vdb (drw433ac.vdb) re-released


   My five cents
 
What is the screen size of your monitor?

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Doctor Web, Ltd. © 2008 Doctor Web, Ltd. - a Russian company developing and distributing Dr.Web® Anti-virus solutions.
Our customers can be found among home users from all regions of the world and in large enterprises, small companies and nationwide corporations. We thank all of them for support and long-term devotion to our product. State certificates and awards received by the Dr.Web Anti-virus, as well as the geography of our users are the best evidence of exceptional trust to the products created by the talented Russian programmers.