WELCOME TO Dr.Web CUSTOMERS SUPPORT CENTER!
To protect the software investments of our registered customers, we provide FREE customer support and assistance.
FREE customer support services include:
- Unlimited telephone, e-mail and ticket system support
- Free updates of virus databases during the license term
- Free upgrades (for the same product only) during the license term
- Unrestricted and unlimited downloads of distributions
- User forum
- Unrestricted knowledge base
Our Customer Support Center will reply within 24 hours at the latest, from Monday -Friday 7.AM - 22 PM (MSK), excluding major holidays.
Dr.Web Customer Support Center provides support for Dr.Web products only. We hope you will understand that our specialists will not be able to
answer your questions on functions of another software (including other
anti-viruses) and operating systems and advise you to read the
documentation or contact the respective vendors.
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REGISTERED CUSTOMERS SUPPORT
Support is provided in English and Russian only. For support in other langauges, contact our authorized partners in your country.
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DEMO-VERSIONS SUPPORT
The pages are available in English and Russian only.
Before installing Dr.Web, you can read License agreement.
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SELF SUPPORT
Send a virus to Dr.Web AV-lab
Ask for demo key (for corporate users only)
Register Dr.Web Anti-virus
Renew Dr.Web Anti-virus
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PROGRAMS AND DOCUMENTATION
Dr.Web for Windows
Dr.Web for Unix
Dr.Web for Novell NetWare
Dr.Web Enterprise Suite
virus databases
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Dr.Web CUREIT! CURING UTILITY
Think you are infected? Then try Dr.Web CureIt! A FREE anti-malware utility.
Cure your computer of viruses, Trojans, spyware and other malicious programs with Dr.Web CureIt!, which uses the Dr.Web engine. There is no need for installation and therefore this is an ideal on-demand scanner as there is no conflict with your primary AV.
The utility is always armed with the most up-to-date add-ons to the virus databases. (DOWNLOAD)
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