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Technical support serviceChoosing a proper category for your question will significantly reduce the response time. A submitted request receives a unique ID. You will receive an e-mail at the address specified during the request submission with the URL to your request page. On the request page you will be able view the history of your request, add additional data, attach files or close the ticket, when the issue is resolved. Maximum allowed time for a response is 12 hours. But the experience shows that the majority of questions are answered within the first hour after their submission. The support ticket system is constantly supervised by the management staff of Doctor Web.
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Contact us Tel: + 7(495)789-45-87 7.30 – 21.00 MSK Support languages: Russian, English, French, German, Japanese
中文技术支持
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| Company | News&Events | Send a virus | Online scanner | Privacy policy | Site map | More www-resources: | |||
| www.av-desk.com www.freedrweb.com |
pda.drweb.com estore.drweb.com |
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Doctor Web © |
Doctor Web is a Russian IT-security solutions vendor. Dr.Web anti-virus software has been developed since 1992. The leader on the Russian IT security services market, Doctor Web has been the first vendor that offered an anti-virus as a service in Russia. The company also offers proven anti-virus and anti-spam solutions for businesses, government entities, and personal use. We have a solid record of detecting malicious programs, and we adhere to all international security standards. Doctor Web has received numerous certificates and awards; our satisfied customers spanning the globe are clear evidence of the complete trust customers have in our products. |
